Chief of Staff - Veterinarian

Job Overview Chief of Staff – Banfield Pet Hospital Primary purpose: to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement, and maximum productivity of the veterinary medical team. Pay range: $118,000 – $170,000. Relocation package available. Leadership Responsibilities (20‑30% of time) Live and exemplify the Five Principles of Mars, Inc. within self and team. Partner with the Practice Manager to manage the hospital, uphold the Banfield brand, and maximize efficiency, productivity, and profitability. Train the team on Banfield guidelines and supervise associates to ensure compliance. Oversee and train associates on professional, efficient, and exceptional client service, including education about Optimum Wellness Plans, preventive care, and marketing campaigns; effectively resolve client issues. Follow all Banfield protocols and practices, ensuring associates achieve practice priorities while building culture and brand. Identify potential bottlenecks and formulate solutions to remove barriers in medical operations that impede doctors from providing world‑class care. Partner with the Medical Director, Field Director, and Practice Manager to interview, select, train, develop, coach, mentor, and, if necessary, discipline and terminate hospital associates. Direct, lead, and mentor Associate Veterinarians to realize their full professional potential and deliver outstanding medical care, client service, and business results. Work with the Medical Director to establish development plans (PDPs) for Associate Veterinarians and focus teams to deliver practice priorities and exceed goals while building culture and brand. Effectively create and maintain veterinarians’ schedules and work with the Practice Manager to schedule associates to meet client needs according to Banfield guidelines, proactively planning time off and CE scheduling. Provide effective communication between associates, clients, field leadership, and Central Team Support; act as a liaison, hold routine hospital team meetings, and share business information and messaging to all hospital associates. Provide inspirational leadership by fostering a positive professional relationship with the Practice Manager, PetSmart associates, adoption center agencies, clients, field leadership, and Central Team Support. Create a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients. Develop annual planning, budgeting, and hospital productivity levels in partnership with the Practice Manager, Field Director, and Medical Director. Partner with area Field Director and Medical Director to execute market objectives, goals, strategies, and measurements (OGSMs); participate in market‑level teams, discussions, and initiatives. Partner with the Practice Manager to deliver outstanding financial results for the assigned hospital. Ensure compliance with all practice policies and procedures and with all local, state, and federal laws. Other job duties as assigned. Associate Veterinarian Responsibilities (70‑80% of time) Establish trust and gain client confidence through preventive care, complete diagnostic workups, thorough treatment plans, home‑care instructions, and follow‑up visits. Assimilate information gathered through history taking, physical examination, and diagnostic workup to arrive at an appropriate and effective clinical decision. Practice evidence‑based medicine and preventive care when data or guidelines exist; use sound judgment when they do not. Practice veterinary medicine in compliance with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws, Banfield Code of Ethics, and maintain complete medical records meeting quality control guidelines. Lead the veterinary hospital team through the daily schedule and caseload, delegating tasks to paraprofessionals and improving hospital efficiency. Provide professional, efficient, and exceptional service, including prescribing and administering preventive care for wellness needs and diagnosing and treating diseases and injuries of pets. Advocate for preventive care and adoption of wellness plans. Effectively communicate diagnosis and treatment plan to veterinary medical team and client. Prescribe and administer drugs and vaccines as appropriate. Perform surgery on pets as necessary within Banfield protocols, using standard medical instruments and equipment. Promote safety of pets, clients, and associates by using safe restraining techniques, following standard practice guidelines, and maintaining clean, sterile, and organized treatment areas, exam rooms, and laboratory areas. Strive to achieve performance metrics outlined by medical and field leadership. Demonstrate integrity and ethics in all actions and behaviors. Address and resolve client concerns arising from the medical care of a pet. Develop strong, lasting relationships with clients. Other job duties as assigned. The Five Principles Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing, and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications / Competencies Leadership Conflict Management Customer Focus Developing Direct Reports Directing Others Building Effective Teams Functional – Hiring and Staffing, Communication Skills, Managing and Measuring work, Peer Relationships, Drive for Results Capabilities and Experience Ability to multi‑task – manages multiple tasks at once and shifts attention without loss of accuracy. Organizational ability – demonstrates a systematic approach and turns chaos into order. Surgical skills – proven ability to perform all basic surgeries using standard instruments. Problem‑solving skills – identifies, analyzes, and solves problems; translates problems into practical solutions. Intellectual ability – follows instructions delivered orally, in writing, or by diagram. Mathematical ability – performs arithmetic calculations and unit conversions. Computer skills – comfortably uses computers and specialized software. Attitudes (Will Do) Initiative – uses discretion to find solutions and presents options and ideas to enhance processes. Takes on additional responsibility and seeks valuable work during low demand periods. Integrity – adheres to the values and ethics of Banfield Pet Hospitals. Cooperativeness – works with others, collaborates, and shares information promptly. Flexibility – is open to changing situations and performs all assigned tasks. Independence – performs tasks without supervision. Tolerance for Stress / Resiliency – maintains a positive outlook, rebounds quickly from frustrations, and remains composed in stressful situations. Special Working Conditions Ability to be confident around pets (dogs, cats, birds, reptiles, etc.). Work volume may require more than 40 hours per week. Special hours include weekends and evenings. Noise level in the work environment is moderately high. Ability to carry out written, oral, or diagram instructions and solve problems involving several variables. Requires sufficient ambulatory skills to perform duties while at the hospital. Ability to stand, walk, stoop, kneel, crouch, and climb, and manipulate up to 50 pounds. Requires good hand‑eye coordination, finger‑hand‑arm dexterity, and visual acuity. Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances. Some travel required to assist other area hospitals, vendor visits, and associate education. Banfield policies and protocols do not supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control. Candidate must obtain state controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state. Experience, Education and/or Training Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required. Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board. Two years clinical experience required. 1‑3 years of coaching and developing associate doctors required. Meets all required clinical competencies. EEO Statement Banfield Pet Hospital is a Drug‑Free, Smoke‑Free, Equal Opportunity Employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment at all Banfield locations. #J-18808-Ljbffr