VP of Product

Vice President Of Product

Our client is redefining what happens after the buy button, powering the post purchase experience for the global eCommerce industry through a unified automation platform spanning shipment tracking, returns management, shipping, and AI predictive delivery. Trusted by more than 20,000 businesses worldwide, including some of the most recognizable consumer brands in retail, the company has earned Great Place to Work certification and backing from top tier global investors, and is known for its engineering driven, remote first culture built on curiosity, quick delivery, and inclusivity. With more than 450 team members across eight offices spanning North America, Europe, and Asia, the company pairs global scale with the capital efficiency and geeky spirit of a startup. Now at an inflection point, as AI fundamentally rewrites what post purchase commerce can be, they are seeking a Vice President of Product to help lead that transformation.

Position Overview

This is a rare opportunity to define the future of one of the most consequential and underdisrupted spaces in commerce. As VP of Product, you will report directly to the Chief Product Officer and lead a mature, high performing product organization of roughly 25 product managers across the US and Asia, with full ownership of the roadmap across post purchase, platform, and omnichannel. Three things make this role exceptional. First, the mandate: you will guide the evolution from a suite of strong individual products into an intelligent, all in one platform, shaping what AI native post purchase commerce looks like for the entire market. Second, the visibility: you will sit on the product leadership team, partner directly with the CPO on long range strategy and investment decisions, and present regularly to executive leadership. Third, the runway: with the company positioned for exponential growth milestones, this role offers a genuine path to expanded scope and an equity story that becomes more real with every milestone.

Position Responsibilities

• Own the product roadmap and outcomes across post purchase, platform, and omnichannel, from strategy through execution.
• Define and drive the AI product vision, moving the product suite from reactive tools to intelligent, proactive experiences rather than bolt on automation.
• Lead and develop a team of five product leaders and an organization of roughly 25 product managers distributed across the US and Asia.
• Partner with the CPO on long range product strategy, market positioning, and investment decisions.
• Build trust and shared context across a globally distributed team, including regular in person time with teams in Asia.
• Collaborate with Design, Research, and Product Marketing to ensure every product decision is rooted in real customer understanding and lands in market with impact.
• Serve as the translator between product and engineering, converting technical capability into customer value quickly.
• Champion a product culture that is equal parts discovery and delivery, grounded in customer empathy, rigorous thinking, and a high bar for craft.

Position Qualifications

Required:

• A proven track record of building and scaling SaaS products that win in competitive markets, with measurable impact on adoption, retention, and revenue.
• A minimum of 7 years leading product teams, including at least 3 years managing managers and developing product leaders.
• Deep expertise in post purchase eCommerce (tracking, returns, shipping, or closely adjacent logistics or customer experience software), or strong adjacent eCommerce SaaS experience paired with Mandarin proficiency.
• Demonstrated AI fluency: you have shipped AI product or led a meaningful AI transformation within the past one to two years, and you use AI daily in your own work.
• Genuine people leadership depth, with a high ownership mentality and a passion for bringing out the best in an existing high performing team.

Preferred:

• Mandarin language proficiency and comfort building rapport across cultures and time zones.
• Pre purchase, marketplace, omnichannel, or supply chain technology experience covering the full commerce journey.
• Founder or entrepreneurial experience, whether building your own product, a venture, or side projects.
• US based, with Pacific time strongly preferred, and enthusiasm for meaningful international travel to invest in face to face time with distributed teams.

If you're ready to shape the future of post purchase commerce and take your career to the next level, we'd love to hear from you. Apply now and a member of Talentfoot's recruitment team will be in touch should your track record of success, experience, skills, and qualifications match our client's requirements.