Technical Program Manager

Technical Program Manager Manage day-to-day execution of customer deployments and infrastructure projects. Coordinate scheduling, logistics, staffing, materials, and field execution activities. Manage ticket lifecycle activities from intake through closure, including scheduling, dispatch coordination, escalation management, status tracking, and customer updates. Coordinate internal resources, subcontractors, vendors, and day labor personnel to support project execution requirements. Oversee vendor performance, workforce accountability, labor quality, and onsite execution standards. Drive milestone tracking, reporting, customer deliverables, and operational status reviews. Support budget tracking, labor forecasting, and project planning activities. Facilitate kickoff calls, customer meetings, operational reviews, and execution planning sessions. Maintain accountability across vendors, subcontractors, internal teams, and customer stakeholders. Assist with issue escalation management, risk mitigation, and recovery planning. Ensure project documentation, testing records, and closeout packages are completed accurately and on time. Support customer communication throughout all phases of deployment and project execution. Serve as a customer escalation and complaint resolution resource to help drive issue ownership and corrective actions. Support deployment strategy across hyperscale, colocation, edge, telecom, and critical infrastructure environments. Coordinate cross-functional execution between engineering, operations, field services, quality teams, and customer stakeholders. Assist in development and standardization of SOPs, EDPs, MOPs, workflow procedures, and quality processes. Develop detailed Engineering Deployment Plans (EDPs) and technical execution documentation aligned to customer standards and deployment requirements. Create and manage Levels of Effort (LOE) for labor forecasting, project planning, resource allocation, and deployment strategy. Review and validate cable pathway designs, routing strategies, rack elevations, pathway utilization, and deployment readiness. Perform cable pathing markups and construction drawing reviews to ensure execution accuracy and operational efficiency. Validate completed work against customer standards, scope requirements, quality benchmarks, and acceptance criteria. Review OTDR, OLTS, and infrastructure testing results to support troubleshooting, quality validation, and customer acceptance requirements. Support quality assurance inspections, turnover audits, and final acceptance reviews. Participate in technical discussions involving structured cabling systems, fiber testing and certification, rack & stack deployments, AC/DC power infrastructure, network infrastructure validation, data center readiness and commissioning, and edge and POP infrastructure deployments. Support customer-facing technical discussions and solution alignment activities. Assist with identifying operational gaps and recommending scalable process improvements. Help drive deployment consistency, quality assurance, and execution standards across programs. Prepare, maintain, and continuously update customer-facing and internal project trackers. Develop workflow management processes to improve operational visibility, accountability, and execution consistency. Build and manage deployment dashboards, milestone trackers, labor tracking reports, and status reporting documentation. Coordinate workflow progression across engineering, procurement, operations, field execution, testing, and project closeout phases. Ensure all project tracking systems accurately reflect current project health, risks, blockers, schedule impacts, and completion status. Support creation and management of deployment trackers, cable tracking matrices, testing result logs, punch list tracking, resource allocation trackers, customer reporting dashboards, risk and escalation trackers. Drive operational discipline through standardized workflow processes and reporting structures. Assist leadership with forecasting, capacity planning, and execution visibility through accurate reporting and workflow management. Ensure documentation packages, testing records, pathway validations, and turnover deliverables are properly organized and archived. Takes ownership and drives accountability. Communicate effectively with both field technicians and executive stakeholders. Operates calmly in high-pressure or rapidly changing environments. Leads by example and supports team development. Maintains a strong customer-first and solutions-focused mindset. Balances technical understanding with business priorities. Helps build operational structure within a growing organization. Demonstrates strong attention to detail and validation of execution quality. Professionally manages customer escalations and difficult conversations. Supports continuous improvement and operational scalability. Can operate independently while coordinating across multiple teams and stakeholders. Hyperscale Data Centers, Colocation Facilities, Edge / POP Deployments, Long Haul / Middle Mile Infrastructure, ISP / OSP Fiber Environments, Wireless Infrastructure, Critical Power Environments. Fiber optic testing (OLTS / OTDR), Structured cabling systems, Rack and stack deployments, Cable pathway design and infrastructure routing, Data center commissioning activities, DC power systems, grounding, and bonding, Network infrastructure deployments, Vendor and subcontractor coordination, Technical documentation and construction drawing review, Service delivery and ticket management systems, Workflow management and deployment reporting. 37+ years of experience in infrastructure, telecom, or data center environments. Experience managing projects, deployments, or technical programs. Strong communication, organizational, and coordination skills. Ability to manage multiple priorities simultaneously. Experience reviewing technical documentation, deployment drawings, or pathway layouts. Ability to build or interpret Levels of Effort (LOEs) and execution plans. Experience coordinating vendors, subcontractors, or field labor resources. Familiarity with service ticket lifecycle management and customer escalation handling. Experience preparing operational trackers, workflow reports, or deployment documentation. Strong sense of ownership, urgency, and accountability. Willingness to travel as needed. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr