Experience Research, Vice President- Agentic

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.As an Experience Research Vice President in the ChaseAI team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.Job responsibilitiesDesign and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovationAnalyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experienceFacilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findingsMentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design teamMonitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the marketRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methodsProven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience designDemonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature designDemonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritizationExperience in designing  high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needsPreferred qualifications, capabilities, and skillsExcellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholdersExpert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.Broad skillset with an adaptable, product-oriented mindset and a love for learningStrong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android)Experience in conversation design and/or chatbotsExperience using Figma and FigJamChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy. Full timePosting Date: 2026-08-18