Internal Auditor
Monglish International
The Internal Audit Specialist will play a key role in ensuring compliance, efficiency, and service quality within the Customer Service Department of our online international academy. With a dual focus on audit discipline and customer service expertise , this role will be responsible for auditing the entire customer service operation, identifying risks, monitoring performance, and ensuring processes align with organizational standards, regulatory requirements, and the academy’s commitment to excellence in student and parent experience. Responsibilities
- Conduct regular audits of customer service operations, processes, and systems to ensure compliance with internal policies and external regulations.
- Evaluate adherence to service-level agreements (SLAs), communication protocols, and response time standards.
- • Monitor and audit customer interactions (calls, emails, chat, and ticketing systems) for accuracy, professionalism, and compliance.
- Present reports and insights to management, ensuring transparency and accountability.
Vacancy posted 16 hours ago
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