Service Writer

Service Writer

Aramsco is always looking for dynamic and energetic team players to join our family of companies!

Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.

The Service Writer provides exceptional customer service and supports the service department by managing repair orders, scheduling work, and ensuring efficient shop operations. This role is responsible for accurate documentation, clear communication with customers and team members, and maintaining department quality and productivity standards.

Primary Duties and Responsibilities

• Greet customers in a friendly, professional, and helpful manner.
• Accurately assess and document equipment issues for commercial cleaning, restoration, and surface preparation equipment.
• Create clear and complete work orders for all repairs and maintenance.
• Proactively contact customers to review service needs and schedule appointments to maintain a full, efficient workflow.
• Coordinate shop operations, including workflow, communication, employee efficiency, and paperwork.
• Monitor and meet department quality and productivity goals.
• Maintain appropriate inventory levels and ensure parts are stocked accurately.
• Deliver parts to local vendors as needed.
• Keep the work area organized, clean, and professional.
• Follow all company policies, procedures, and safety standards.
• Demonstrate dependability, punctuality, and professionalism at all times.
• Perform other duties as assigned, including occasional overtime.

Qualifications/ Skills

• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and general computer skills.
• Ability to lift and carry 50+ lbs. regularly.
• Professional appearance and demeanor.
• Previous experience in a service or repair environment preferred.
• Ability to effectively delegate and support team efficiency.
• Valid Drivers License

Requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for associates with less experience. Requires proficiency in a range of processes or procedures to carry out assigned tasks. Has a basic understanding of how the team integrates with others. May provide informal guidance and support to more team members. Provides solutions to atypical problems based on proven practices or procedures. Impacts the quality of own work and its contribution to the team. Uses communication skills to regularly exchange information.

Benefits (Full-Time Employees):

• Health/Vision/Dental insurance.
• Paid vacation.
• Paid holidays.
• 401(k) with employer matching.
• Life insurance is provided.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.