Clinical Account Specialist - Pittsburgh

Clinical Account Specialist

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

The Clinical Account Specialist supports two key ZOLL product lines: TherOx and HFMS (Heart Failure Management Solutions). This role provides physician and hospital staff education and support to increase utilization and adoption of both products within assigned accounts, executing account-level business plans to drive awareness, integration, and clinical adoption.

Essential Functions

• Account Management & Growth:
• Maintain consistent on-site visits to manage and grow existing accounts within assigned territories and IDNs, supporting quarterly and annual sales goals
• Execute account-specific business plans focused on expanding product utilization and driving recurring revenue
• Identify opportunities for account expansion, including cross-departmental adoption and multi-site standardization
• Analyze account performance metrics and present data-driven business reviews to customers and ZOLL leadership
• Clinical Education & Support:
• Conduct on-site education and consulting for clinicians and allied health personnel on TherOx and HFMS products
• Uncover and address physician and staff barriers to product utilization and adoption
• Support customers' efforts to incorporate new therapies into hospital workflows
• Provide training on medical device order requirements and workflows to achieve operational efficiencies
• TherOx-Specific Responsibilities:
• Provide case coverage and procedural support for TherOx therapy in the cath lab
• Educate interventional cardiologists and cath lab staff on TherOx clinical evidence, proper technique, and patient selection criteria
• Support integration of TherOx into STEMI and post-MI care pathways
• HFMS-Specific Responsibilities:
• Build trusted relationships with cardiology service lines, heart failure clinics, care management, and hospital staff
• Ensure proper setup and maintenance of ZPM (ZOLL Patient Management system) within accounts
• Support integration of HFMS into heart failure management protocols and discharge workflows
• Collaboration & Stakeholder Management:
• Partner with Hospital System Directors, TherOx Account Executives, and field sales teams to align sales strategy with clinical objectives
• Develop collaborative partnerships with clinical and administrative stakeholders
• Assist with quarterly business reviews and present measurable outcomes that support customer retention and growth
• Collaborate across functional teams to resolve issues and deliver exceptional customer experience
• Product & Market Expertise:
• Maintain expert knowledge of TherOx and HFMS products, competitive landscape, and market trends.
• Stay current on clinical evidence, guidelines, and best practices related to both product lines.
• Represent ZOLL at trade shows, conferences, and customer meetings as needed.
• Administrative Responsibilities:
• Maintain timely and accurate Salesforce.com documentation of account activities.
• Manage time and resources efficiently across a multi-site territory.

Required/Preferred Education and Experience

• Associate's Degree in Nursing or Life Sciences required.
• Bachelor's Degree preferred.
• Minimum of 5 years of relevant experience required.
• Interventional cardiovascular medicine and/or medical device sales experience preferred.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Work experience in a hospital cath lab, a basic knowledge of interventional cardiology procedures, and general sales experience preferred.
• Ability to understand and escalate customer issues in a timely manner to the supervisor.
• Excellent follow-through skills, interpersonal skills, hardworking and be detail oriented.
• Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.

Travel Requirements

• Travel up to 6070% as required, including overnight travel

Compensation

• The "at plan" compensation (Base Salary + Variable Incentive Compensation) for this position is $140,000 which includes a base salary of $100,000 and bonus in accordance with the company's sales compensation plan.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.