Decision Support Analyst

Prominence is looking for a senior Epic Grand Central analyst to support a California based health system for a one-year engagement. Reporting to the Application Manager, you'll own Charge RTE and Prelude build; delivering new requests, optimizing current workflows, and advising on integration projects across the health system. You'll troubleshoot, maintain, and optimize existing applications, and design, build, test, and support new applications and modules within your portfolio. Success requires deep knowledge of the Epic application and the operational workflows it supports, plus a clear grasp of the policies, procedures, and constraints of the business areas you serve. Who We Are Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost. Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website. Your Role Our consultants guide our customers through complex technology requirements to summit the challenge at hand. You will need to be able to create order out of chaos, and compile ambiguous information into tactical action plans. Our ideal team members are humble, smart, and driven to ensure our customer’s success. This includes a passion to deliver high-quality results, while teaching our counterparts how to fish and grow the skills needed to support and expand upon the deliverables of our projects. As a member of our Epic Consulting team, you’ll work closely with our customers to implement and optimize their Epic workflows. In addition to your Epic project work, you will help mentor and grow our customer’s teams, elevated issues, and guide projects to a successful outcome. Key Responsibilities Build, configure, and maintain Epic Grand Central and Prelude, with a focus on Charge RTE (real-time eligibility) workflows Analyze and implement new build requests from business owners and operational stakeholders Identify and deliver optimizations to existing registration, ADT, and eligibility workflows Troubleshoot and resolve incident and service request tickets within agreed service levels Provide input and build support for integration projects across the health system Design, build, and test new functionality, including unit and integrated testing and documentation Support Epic upgrades, including impact review, build, testing, and validation Provide go-live support, including at-the-elbow and command center coverage as needed Participate in the on-call rotation (one week in every seven) and provide after-hours support as needed Partner with business owners, Epic, and other IS team members to evaluate and recommend solutions to complex problems and requests Follow organizational policies, change control, and documentation standards Perform other duties as assigned Qualifications Required Current Epic Grand Central certification Current Epic Prelude certification At least 4 years of experience as an Epic Grand Central/Prelude analyst Hands‑on build experience across tickets, projects, upgrades, and go‑lives Preferred Epic RTE (Real‑Time Eligibility) certification Experience with Charge RTE build and payer eligibility workflows Experience supporting integration projects in a multi‑hospital health system Strong communication skills with clinical, revenue cycle, and technical stakeholders Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position: Competitive Salaried and Hybrid Compensation Plans Health Care Plan (Medical, HSAs, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Dependent & Health Savings Accounts Short Term & Long Term Disability Paid Time Off (Vacation/Sick & Public Holidays) Training & Development Fund Technology Stipends (for Qualifying Roles) Work From Home Charitable Giving to Causes You Believe In Employment Eligibility Must be legally authorized to work in the United States without sponsorship. Commitment to Equal Opportunity The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities. Partnership Eligibility Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non‑compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners. Epic Grand Central Team Lead #J-18808-Ljbffr Prominence Advisors