Lead C Store Installation Program Specialist

JOB SUMMARY:

This position is responsible for managing and coordinating C-Store installation programs and the national installer network to ensure successful execution of advertising campaigns. The role oversees installation activities, evaluates operational challenges, and implements solutions to maintain timelines, quality standards, and cost efficiency.

Backup Coverage:

The C-Store Installation Program Specialist provides coverage for other team members within the department as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Oversees product audits, installations, and removals for convenience store and gas pump advertising programs, ensuring campaigns are executed according to client requirements and operational timelines.
• Manages and expands the AllOver Media installation contractor network by identifying, onboarding, and negotiating pricing with independent installers nationwide.
• Evaluates installer performance and operational needs to ensure adequate coverage, quality of installations, and adherence to campaign requirements.
• Serves as the primary operational contact for installers in the field, providing direction, resolving issues, and ensuring expectations and deadlines are met.
• Analyzes installation challenges and determines appropriate solutions to ensure campaigns are completed efficiently and in compliance with company standards.
• Oversees logistics and shipping coordination to ensure campaign materials are delivered to installers in the most efficient and cost-effective manner.
• Collaborates with C-Store owners and internal teams to resolve installation barriers and ensure successful campaign execution.
• Partners with Compliance and Operations leadership to address installation issues, implement corrective actions, and maintain operational standards.
• Monitors campaign progress and installation reporting, identifying discrepancies and implementing corrective measures when necessary.
• Determines labor assignments and negotiates installation pricing with independent contractors to support operational and budgetary goals.
• Prepares and submits labor and cost proposals related to installation campaigns.
• Maintains operational reports and documentation to track campaign progress, installer activity, and installation completion.

REQUIRED SKILLS/EXPERIENCE:

• Two or more years of operations or administrative work.
• Bachelor’s degree or equivalent combination of education and experience.
• Experience with Microsoft Excel and database systems.
• Accuracy and attention to detail while coordinating a large volume of projects with tight deadlines.
• Strong written and verbal communication skills with excellent follow-through.
• Experience directing the work of others using phone and email communication.
• Proven ability to multi-task and consistently meet deadlines.
• Ability to remain calm and professional in stressful situations.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients and customers.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Able to work a flexible schedule to include weekends and holidays.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.