Customer Service Advisor

The Customer Service Advisor will sell service and parts for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer's needs and expectations.

$80000 - $100000 / year

Compensation & Benefits:
* Average $80,000 to $100,000+ your first year, with top earners well into six figures
* Guaranteed base salary plus commissions
* Comprehensive benefits package and a company vehicle
* Training and development, as well as opportunities to grow within the organization

Specific Duties Include:
* Sell machine maintenance and repair services, repair parts, extended warranties, and any other management approved products.
* Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
* Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.
* Represent the company for the sale of Product Support to customers in a defined sales area.
* Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
* Be aware of competitive activity and competitive products, as well as business and industry trends.
* Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory.
* Test/operate machinery at customer work site.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
* 1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
* Strong computer skills
* Strong communication skills
* Excellent customer service skills
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.