Network Technician II

Job Description

Job Description

Network Technician II  

Job Description:  

Are you a goal-oriented professional who thrives on helping people and providing superior customer service? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and grow your career with us. We are looking for a highly motivated Network Technician to join a great team and have a real impact on the business! 

The ideal candidate is a customer champion who brings a combination of technical acumen, problem solving skills, great judgement, and all-star collaborative ability to drive successful resolution of customer issues and measures success in the satisfaction of the customer. 

Responsibilities:

 

• Monitor core network elements, network performance, and facilities for service issues and proactively address potential issues

• Perform remote troubleshooting while always maintaining a positive and professional manner in high-stress situations

• Take repair calls and provide status to customers on a regular basis

• Maintain workload through a queue detailing each ticket with notes of steps taken test results and resolution

• Provide installation/configuration guidance and testing to customers and partners

• Act as first level of escalation for repairs and orders for Customer Care and Service Delivery
  
• Provide remote support for Field Services teams

• Provide 24x7 on-call support as needed, including ability to work a flexible, off-hours schedule for planned/unplanned issues

• Make recommendations for process and procedure improvement

• Maintain schedule of network maintenance

• Be able to perform individually at or above expectations
  

Qualifications, skills, and knowledge:  

• A bachelor’s degree in related field 
  
• Previous experience in IT, customer service, or other related fields

• 2+ years of voice and data troubleshooting experience

• Customer-first attitude

• CCNA, CCENT, or other Cisco certifications are preferred
  
• Cisco/Adtran Router and Switch experience, VoIP experience preferred

• Intermediate understanding of telephony, IP, LAN/WAN technology concepts

• Strong analytical skills 
  
• Innovative approach 
  
• Get it done mentality 
  

What we’ll bring to the table:  

• Work-life balance
  
• Vibrant company culture and fun work environment – our values don't sit on a shelf collecting dust, we use them in all we do
  
• Ability to make an impact – your ideas and voice are important to us and are welcomed here
  
• Employee health is one of our top priorities! We offer great health benefits – medical, dental, and vision
  
• Days allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty &
  military leave
  
• Offering you the best chance to prepare for the future – 401(k) with a generous company match
  
• 
  Business casual dress code
  

Here’s what a couple of team members have to say about Grid4:

“ I enjoy the people and the work-life balance ” – New hire for HR 

“I like the open and friendly work environment, there is always an employee willing to help”
– New hire for Project Management 

Salary range: $49,700.00-$71,157.00