Root-Cause Analytics & Complaints Investigator (Hybrid)
Citizens Bank
Citizens Bank is seeking a Collections and Recovery Complaints Analyst to identify, investigate, and resolve escalated customer complaints, legal matters, and regulatory risks. You will perform in-depth root-cause analysis, partner with Risk, Compliance, Legal, and Operations, and drive corrective actions to prevent recurrence. Responsibilities include leading complex investigations, identifying trends, strengthening controls, and validating remediation outcomes to improve customer outcomes and #J-18808-Ljbffr Citizens Bank
Vacancy posted 3 days ago
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