Manager on Duty

Manager On Duty

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Potential Career Path

Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
3. Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
4. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
5. Monitor and maintain the front office systems and equipment to ensure optimum performance.
6. Supervise night audit functions, and perform audit in absence of the night auditor.
7. Be aware of emergency procedures and take full responsibility in emergency situations.
8. Follow sustainability guidelines and practices related to HHM's EarthView program.
9. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
10. Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor's degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels