Order Fulfillment Associate

Who We Are

Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor, and retailer with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio, and Pennsylvania. Our mission is to shape the future of cannabis as a leading healthcare solution while delivering a premium, customer-focused retail experience. We are committed to building a high-performing team that is passionate about our products, our communities, and creating operational excellence across our growing footprint.

The Role

The Fulfillment Order Specialist is a full-time position responsible for accurately processing orders provided from the sales team and ensuring efficient execution throughout the fulfillment process. This position plays a key role in maintaining workflow by managing order documentation, supporting product tracking through sub-lotting, and assisting with tag printing. Flexibility and high accuracy are essential in supporting operational tasks to ensure smooth daily operations.

In this role you ensure order accuracy and efficiency for the fulfillment process. You will also flex between tasks such as sub-lotting and printing tags to support overall flow of operations.

Essential Job Functions

• Process daily sales orders promptly and accurately
• Print and organize order tags for product identification and tracking
• Perform sub-lotting to accurately monitor product batches and movement
• Verify all orders, meet quality standards and customer specifications

Other Job Responsibilities

• Maintain a clean and organized work area
• Collaborate with the sales team to resolve order related issues
• Support other fulfillment roles during peak periods or staff shortages
• Train new team members in basic order processing and fulfillment procedures as needed

Minimum Job Requirements

• Must be 21 years of age or older
• Basic computer proficiency and the ability to learn order management systems
• High level of accuracy and precision
• Ability to follow directions and work independently
• Strong communication and teamwork skills
• Willingness to work overtime when required

Preferred Job Requirements

• Experience in high volume manufacturing or distribution setting
• Proven ability to manage concurrent tasks with accuracy and efficiency
• Basic knowledge of shipping and logistics processes

EEO Statement

Ascend Wellness Holdings, INC., ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

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