QA Compliance Officer

Come Join our new Regional Team!

This position is not a remote position. This position is be based out of our Santa Rosa office, but requires some travel in Northern/Central California.

1. Do you have experience with necessary requirements when providing services to intellectually disabled individuals?
2. Do you have Quality Assurance background?
3. Do you have experience and are ok with managing a region/territory that will require travel?
If you answered YES, then we want to meet you!

Benefits: 

The following benefits are effective the 1st of the following month after your first day on the job:

* Company-paid Medical Plan (For employee only)
* Medical, Dental & Vision plans for self or dependents
* Company-paid $25000.00 life insurance
* Supplemental life Insurance 
* Employee Assistance Program
*Accidental Death & Dismemberment

OTHER BENEFITS: (Some after 90 days of employment)

* Mileage Reimbursement
* Company-paid holidays
* Paid vacation time
* Paid sick time
* and more....

Summary:

• Provide monitoring, and evaluation of various departments and projects of the assigned region. Primary functions will include assessing service delivery, documentation compliance, monitoring of client records, and serving as the representative for audits taking place at assigned regional programs of the company. Duties will also include customer service and direct communication with clients, visitors, and employees of the company to ensure consistent monitoring and evaluation of quality service delivery.
• Understanding general office functions and administrative duties from prior employment is essential to this role, with emphasis on outstanding customer and employee relations, as the position requires interactions with multiple departments and individuals.
• The job will require travel between different office locations with assigned region, at a minimum of several occasions a month, potentially more, if needed, and available to travel to other locations outside of the typical region for business-related meetings/conferences on a less frequent basis. Some travel assignments may result in more than one day/night of stay. Position is ideal for energetic and outgoing candidates with a professional personality that can multi-task and enjoy interactions with others while traveling to different areas.

This is not a remote or hybrid position, so the applicant must work from an appropriate work setting (office, client residence, etc.) on a regular basis.

Understanding and general knowledge of Title 17 regulations and familiarity with developmental disabilities services is a plus.

Compliance & Enforcement:
Responsible for conducting monthly and quarterly audit reviews to validate compliance and enforcement for all/any assigned services in an assigned regional.
Conduct a debrief at the conclusion of audit visit with the manager to review findings.
If the audit does not meet standards, the RCA will meet with the HR Director to determine and write the corrective action to review with the manager prior to departure of the audit visit.

Duties Include:

• Assisting various departments with preparation for internal and external audits and program reviews/evaluations.
• Reviewing all client records (Master binders, etc.) and other relevant clinical documents and files, in client homes and/or program office locations.
• Scheduling/coordination of internal audit/program review visits and meetings.
• Replenishment and reviewing of company documents and forms to ensure that they are current and accurate.
• Performing Client House Visits, as assigned, to check for any quality-relevant issues/concerns, or in response to any issues/concerns that were reported. Supporting Top-Level Client Support Services
• Completion of Daily Reports and other daily logs/reports, including corrective plans for under/non-performing teams.
• Travel to other office locations within the assigned region to conduct internal audits and reviews of client records on a regular basis.
• Develop reports of findings from internal audits to Program Managers and Executive Team members, as appropriate. Run audit reports as assigned from internal client records system for meetings, presentations, and/or other requested communications.
• Review and evaluate company policies and procedures to ensure that they are current and consistent with DDS (or other relevant entities) expectations.
• Ensure that all records are kept organized, secure and alleviate any potential HIPAA concerns/violations.
• Manage and track driver’s licenses, CPR, certifications, licensure are compliant.

Experience/Skills Required:

• Must be able to type at an effective pace and knowledge of basic software/programs (Microsoft Word, Excel, etc.) and emails.
• **A HUGE PLUS IF YOU HAVE WORKING KNOWLEDGE OF TITLE 17**
• **A HUGE PLUS IF YOU HAVE HANDS-ON AND ADMINISTRATIVE COMPLIANCE EXPERIENCE PROVIDING SERVICES TO INTELLECTUALLY DISABLED INDIVIDUALS
• Must be able to manage work time and multiple tasks efficiently and reliably within an assigned time frame.
• Must be able to determine urgent matters and apply appropriate plan to quickly address the situation, and may result in an immediate need to travel to the branch or client location.
• Must have experience conducting compliance audits.
• Must possess excellent organizational skills and attention to detail.
• Must possess excellent communication skills, both oral and written/electronic.

Preferred (but not required) Experience/Skills:

• Prior experience and familiarity working with regional centers and individuals with developmental disabilities.
• Prior work experience performing internal/external audits and program reviews.

Educational Requirements and Preferences:

• High school diploma or GED required; AA degree (or higher) a plus. EXPERIENCE CAN BE SUBSTITUTED in lieu of degree.

Empowered Milestones, LLC is an EOE employer