Team Lead, AACU Payments Processing

Team Lead, AACU Payments Processing

The role is responsible for daily execution of the payment processing functions within the Payments & Digital Strategy Department at American Airlines Credit Union. Lead and manage the daily wire/funds transfer functions to ensure strict compliance of applicable rules & regulations and Federal Banking laws. Evaluate daily wire/funds transfer workload, and assigns daily tasks to the wire transfer team, ensuring accuracy and completion of all daily work by the respective deadlines. Support the general ledger account reconciliation for Funds Transfers. Review and correct any GL out of balances. Handle member escalation issues. Ensure all wires (incoming and outgoing) are processed accurately daily. Maintain user authorization records for wire/funds transfer to comply with the Federal Reserve Bank and other detailed records for Internal/External audit purposes. Assist with wire transfer audits. Facilitate and support departmental projects submit and monitor Support Cases with IT. Cross-train and assist within the department. Review and approve wires (domestic and international). Assist with updating departmental Policies and Procedures and coordinates communications with the Solution Center to deliver Payments Processing/wire transfer related updates to staff. Coordinate monthly meetings for the Payments Processing/wire group, including meeting agenda, meeting minutes, updates and any follow up that may be required. Perform administrator duties for the third-party applications used in the department: FedLine,Tranzact, Convera, etc. Remain up to date on current developments in the Payments world by regularly attending conferences and other workshops. Ensure proper phone coverage and be available to assist with member and other departments/branches questions. Research and resolve wire/funds transfer issues. Perform other duties as assigned.

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications:

• High school diploma or GED

Preferred Qualifications:

• Bachelor's degree in business, finance or a related area of study or equivalent experience
• Previous banking or Credit Union experience with Payments transactions and systems
• Experience and knowledge of Episys, Convera and FedLine
• Previous supervisory or leadership experience

Skills, Licenses & Certifications:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to demonstrate superior people management and employee engagement skills, to include directing, coaching, counseling and motivating staff
• Ability to supervise multiple staff personnel
• Ability to demonstrate excellent oral and written communication skills and exercise effective interpersonal skills
• Ability to effectively work with people of varying backgrounds and levels and securing inter- and intra-departmental and external cooperation
• Ability to evaluate processes and make recommendations for automating solutions for process efficiencies
• Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to demonstrate strong analytical and decision making skills
• Ability to work independently with minimal supervision
• Ability to work well under deadlines and high volume pressure
• Ability to work varying schedules, including evenings and weekends
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Feel free to take advantage of all that American Airlines has to offer: Travel Perks, Health Benefits, Wellness Programs, 401(k) Program, Additional Benefits. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.