Service Technician I

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description

The Field Service Technician works independently and with a team to provide; repair, maintenance service and technical training to users of ingredient dispensing and control systems. These systems are used at feed yards, feed mills, and dairies, to assure uninterrupted and continuous feed processing operations. The Field Service Technician also works in cooperation with operations management and all of the Operational Business Teams to direct the movement of products from the manufacturer to the customer in the most cost effective and efficient manner. 

Essential Functions  

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Service, troubleshoot, and repair all types of equipment and systems in operation at customer locations. 

• Monitor systems at assigned customer locations for proper operation and adjust or repair as needed. 

• Monitor inventory of products used at assigned customer locations to assure that inventory is always adequate for continuous operation.

• Deliver products from warehouse to customer location as needed. 

• Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results. 

• Travel to customer locations in company vehicle; maintain vehicle and personal driving record to meet company requirements. 

• Complete all records and documentation as required. 

• Work overtime as required and without notice if necessary. 

• Perform other duties as assigned to the Field Service Technician 

Job Qualifications  

• Required Qualifications  

• At least one year of work in equipment service or operation of agricultural equipment required. 

• High school diploma is required. 

• Technical school degree or college degree is preferred. 

• Installation or operational experience of feed manufacturing, handling, and distribution is preferred. 

• Strong verbal and written communication skills. Ability to speak limited Spanish is desired. 

• Strong interpersonal and customer service skills. 

• Ability to prioritize. 

• Strong math, analytical, and troubleshooting skills. 

• Be self-motivated and organized. 

• Have an aptitude for and a working knowledge of Windows based PC’s. 

• Have an aptitude for and a working knowledge of mechanical, electrical, and electronic devices and their use. 

• Have a valid driver license and be able to pass a criminal background check, drug test, and motor vehicle record check. 

• Knowledge of cattle feeding, feeding systems, feed ingredients, and feed formulation is desired 

Working Conditions  

• Outdoor service work 40-60% of the time. 

• Lift and carry up to 60 lbs. 

• Occasional ladder climbing and work on elevated equipment. 

Travel and On-call  

• Local travel 75-100% of the time. 

• Limited overnight travel. 

• Overnight travel up to 1 week / month for first year 

• Provide technical assistance and support as needed to customers during non-working hours (mornings and evenings) and when “on-call” (weekends). 

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program

• 401(k) Match Retirement Savings Plan

• Paid Time Off (PTO)

• Holiday Pay & Floating Holidays

• Volunteer Time Off (VTO)

• Educational Assistance Program

• Full Paid Parental and Adoption Leave

• LifeWorks (Employee Assistance Program)

• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.