IT Support Engineer

Job Description

Job Description

This is a full-time, in-office position with typical work hours from 8:00 am to 5:00 pm, Monday through Friday, with an hour lunch. There is no nights or weekends on-call rotation.

Role Overview

We're seeking an experienced IT Support Engineer to join our team. This role is ideal for someone who combines technical expertise with excellent communication skills and a collaborative mindset. You'll support small to mid-sized business environments, both remotely and on-site, handling escalated issues and working closely with the rest of our team to deliver reliable IT solutions.

This client-facing role requires not just technical ability but a service-oriented mindset and the ability to work effectively with end users and peers alike.

What You’ll Do

• Provide remote and on-site support for Microsoft 365, Windows desktop environments, and general end-user issues
• Troubleshoot and maintain Windows Server environments, firewalls, VPNs, and networking components (e.g., VLANs)
• Execute infrastructure projects such as server migrations, upgrades, and hardware refreshes, including cutover and rollback planning
• Support and maintain backup systems and disaster recovery solutions
• Support line-of-business applications including QuickBooks and client-specific vertical software
• Handle escalations from other technicians and resolve complex infrastructure issues
• Use the ConnectWise suite (Manage, Automate, Control) for service delivery and documentation
• Communicate clearly and professionally with clients of all technical backgrounds
• Document work thoroughly and follow internal processes to maintain service consistency
• Collaborate with the internal team to share knowledge and improve processes

About Us

Integrated Technologies, Inc. is a locally owned Managed Service Provider (MSP) based in High Point, NC, delivering outsourced IT services to business clients across the Carolinas. Since 2018, we’ve built a reputation for proactive support, practical solutions, and strong client relationships. Our culture values accountability, curiosity, and teamwork — and we’re looking for people who take pride in solving problems and contributing to shared success.

Requirements

Experience

• Minimum 5 years in IT support, with at least 3 years at an MSP
• Comfortable with PSA, RMM, MDM, and documentation platforms (ConnectWise experience is a plus)
• Experience supporting Microsoft 365, Entra ID, Windows Server, and networking technologies
• Experience supporting line-of-business applications such as QuickBooks
• Familiarity with virtualization (VMware or Hyper-V) and Apple device

Traits We Value

• Can explain a technical problem to a business owner without condescending or oversimplifying
• Documents thoroughly, so the next tech picking up the ticket isn't starting from zero
• Owns tickets end to end and updates the client before they have to ask
• Comfortable moving between a server migration and a QuickBooks issue in the same day
• Curious about new tools, and we'll pay for the certifications to go with it

Certifications

• Professional IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not required

Benefits

• Pay Rate: $75,000 – $90,000 (depending on experience and expertise)
• Health, dental, vision, and life insurance
• Paid time off + paid holidays
• 401(k) with company match
• Company vehicle for onsite work
• Ongoing training and certification support