Patient Experience Coordinator (Front Desk)

Job Details Job Location: DAD Plano - Plano, TX 75024 Position Type: Full Time Company Overview Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology. Company Conformance Statements Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Ideal Front Desk Coordinator The ideal Front Desk Coordinator views themselves as a “Director of First Impressions”. The successful candidate is friendly, professional, and has a natural talent for putting our patients first in delivering unparalleled customer service in a thriving fast‑paced clinic. General Duties & Responsibilities Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non‑routine requests to appropriate personnel. Prepares necessary patient paperwork before the patient’s appointment. Review EMA for information that needs to be updated. Updates patients' information and accurately enters it in EMA. Identifies payer sources, verifies insurance eligibility, and verifies prior authorization. Recording and collecting patient copays and/or balances at check‑in/out. Other duties as assigned. Eligibility & Education High School Diploma or GED equivalent is required. Qualifications Minimum 2-3 years of experience working at the front desk in a medical office/clinic. Prior dermatology or cosmetic experience is preferred. Patient check‑in and check‑out workflows. Prior insurance verification and scheduling experience is required. Knowledgeable of medical dermatology terms/CPT, ICD-10. Quality written and verbal communication skills. Quality mathematics skills. Professional in appearance and mannerisms. Able to work efficiently in a fast‑paced environment. Able to demonstrate compassion and caring when dealing with others, patients, and co‑workers. Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice. Experience using EMR systems is a plus. Benefits Medical, Dental, and Vision insurance Short-term/Long-term disability Life and other voluntary plans 401(k) plan Employee Referral Program Paid Time-Off Company‑Paid Holidays Equipment Operated Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Physical Requirements Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals. Equal Employment Opportunity Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws. Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy. Please note, that any offer of employment is contingent on the successful completion of pre‑employment background checks. #J-18808-Ljbffr Platinum Dermatology Partners