Program Director - Intelligent Automation

At Houston Methodist, the Intelligent Automation Program Director position is responsible for driving the enterprise approach to intelligent automation, including AI-enabled, agentic, and workflow automation capabilities across business, clinical, operational, and administrative functions. This position serves as a strategic program resource focused on advancing automation governance, adoption, and value realization while partnering across business and technology teams. The Intelligent Automation Program Director position translates enterprise priorities into automation strategies, operating frameworks, program standards, and roadmaps that enable scalable automation and sustainable implementation, operating as an individual contributor with significant influence across a federated model of delivery teams. This position collaborates with senior leaders, architects, and delivery teams to ensure alignment to enterprise architecture, regulatory requirements, and organizational goals. This position operates as an individual contributor with significant influence, supporting coordinated execution across a federated model of teams developing and deploying automation solutions.

FLSA STATUS

Exempt

QUALIFICATIONS

EDUCATION

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Healthcare Administration, or related field Master's degree preferred

EXPERIENCE

Ten years' experience in technology, automation, or digital transformation Experience working across complex organizations influencing outcomes without direct authority Experience supporting enterprise automation programs, including RPA, AI/ML, or workflow orchestration

LICENSES AND CERTIFICATIONS

Preferred PMP - Certified Project Management Professional (PMI) or Lean Six Sigma Certification-IASSC

KNOWLEDGE AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Knowledge of intelligent automation technologies, including RPA, AI/ML, process mining, and agentic automation Strong influencing skills, ability to align stakeholders, analytical thinking, and executive communication capabilities Ability to translate business needs into scalable program frameworks and drive outcomes through governance and partnerships

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Serves as a strategic program resource focused on advancing automation governance, adoption, and value realization while partnering across business and technology teams. Owns the coordination and execution alignment of the enterprise Intelligent Automation program, ensuring stakeholders across business, clinical, and IT functions are aligned to program priorities, standards, frameworks, best practices, and outcomes. Drives cross-functional program coordination, synchronizing activities across federated teams to ensure consistent execution and avoid duplication or fragmentation.

SERVICE ESSENTIAL FUNCTIONS

Accountable for end-to-end program delivery of Intelligent Automation initiatives, including execution against roadmap milestones, timelines, and defined outcomes. Establishes and manages the enterprise Intelligent Automation roadmap, ensuring prioritization, sequencing, and alignment to organizational priorities. Ensures delivery of high-value automation solutions that improve efficiency, experience, and operational performance across the enterprise.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Translates enterprise priorities into automation strategies, operating frameworks, program standards and roadmaps that enable scalable automation and sustainable implementation. Establishes and enforces program governance frameworks, standards, and controls to ensure compliance with regulatory, security, and data requirements. Accountable for program-level risk, issue, and performance management, ensuring proactive identification, escalation, and resolution.

FINANCE ESSENTIAL FUNCTIONS

Accountable for program-level value realization, including tracking ROI, cost savings, and performance outcomes across all automation initiatives. Supports financial planning and ensures disciplined investment decisions, aligned to enterprise priorities and defined return thresholds.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Drives execution of the enterprise Intelligent Automation strategy, including RPA, AI/ML, and agentic automation capabilities. Owns intake, prioritization, and build/buy/partner decision frameworks, ensuring scalable and consistent adoption of automation across the enterprise. Monitors program performance and ensures continuous improvement, including adoption, scalability, and long-term value realization.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform: No Scrubs: No Business professional: Yes Other (department approved): Yes *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

ON-CALL*

On Call* Yes

TRAVEL**

**Travel specifications may vary by department** May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area Yes #J-18808-Ljbffr Houston Methodist