Residential Plumbing Service Manager - Journeyman Plumber License

Job Description

Job Description

Residential Plumbing Service Manager | West Allis, Wisconsin | $85,000–$105,000/year + estimated $8,500–$10,000 commission

You know residential plumbing. Now you have the opportunity to use that experience to develop technicians, improve customer experiences, and lead a growing service team.

You’ll join a team with a century of innovation behind it, where safety, technology, and continuous improvement matter. In this role, you’ll have a direct impact on technician development, field performance, customer satisfaction, and service results.

What you’ll do:
• Lead residential plumbing service technicians and apprentices in the field
• Visit job sites to observe work, answer questions, and resolve field issues
• Coach technicians on technical skills, customer communication, service options, and job performance
• Mentor developing technicians through ride-alongs, field visits, and ongoing feedback
• Help technicians improve sales, revenue, and profitability while maintaining customer-focused service
• Set expectations for productivity, professionalism, safety, customer communication, and job completion
• Review service calls, estimates, and customer feedback to identify coaching opportunities

What you bring:
• Residential plumbing service experience
• Experience coaching, mentoring, supervising, or leading technicians
• Ability to coach technicians on customer communication and service options
• Strong communication, organization, and problem-solving skills
• Valid driver’s license
• Journeyman Plumber License or equivalent trade experience is preferred

If you’re a Lead Plumber, Foreman, Journeyman Plumber, Plumbing Supervisor, Field Supervisor, Trade Manager, or Service Manager ready to step into residential plumbing leadership, this is an opportunity to put your experience to work in a bigger way.