Front Desk Specialist

Front Desk Specialist

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit

Work Life Balance - NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays. HealthWorks is a mandatory flu vaccine organization. Pay - $19/h

Description of Duties:

Greets patients and assists the patient to'sign-in' for the patient appointments. Note time of arrival, time of scheduled visit, and reason for visit. Assists patient in completing registration form and other clinic forms as needed. Verifies and updates patient demographic information at the time of the visit and advises the patient regarding any requirements of the visit. Reviews new patient registration forms, copies and verifies all insurance information. Assists patients as required. Assist patient in determining eligibility for Sliding Fee Scale Discount Program. Advise patients of discount and payment options. Initiates patient visits on eClinicalWorks and creates the patient superbill. Monitors patient flow through the clinic-from the waiting room, to the clinical staff and completion of visit. Works with nursing staff regarding late arrivals, no-shows and cancellations in order to optimize provider time. Functions as a Front Desk Specialist. Be proactive in addressing patient needs and trouble shooting patient concerns. Strive to make each consumer satisfied with the clinic services. Assists clinical and administrative staff in evaluating patient services, such as patient satisfaction questionnaires and other evaluation tools. Collects copayment for services. Assists patients with transportation arrangements as needed. Treats all patients in a culturally competent and sensitive manner and demonstrates care and compassion at all times towards all. Provides interpretation services as needed or requested. Other duties as assigned or are in the best interest in the care and safety of the patient.

Position Requirements - Qualifications/Requirements:

High School Diploma or GED required, Associate Degree preferred. Fluency in Spanish required. Recent work experience in a health care setting preferred. Must have a positive history of work attendance and punctuality. Proficient computer skills and exemplary customer service skills required. Medical appointment scheduling, knowledge of medical terminology and experience with Electronic Health Record preferred. All staff is expected to function within a collaborative team practice model, supporting the efforts of the other employees. Cultural competence and experience required.