Viewer Experience Advocate

Viewer Experience Advocate

Workplace Type: On-site

Location: 4511 Horizon Hill Boulevard, San Antonio, TX 78229

Placement Type: Contract-to-Hire

Pay: $17.75/hr

Duration: 90 Day Contract to Hire (Temp to Perm)

Start Date: March 30, 2026

Interview Window: February 9–15, 2026

About the Role

We are seeking skilled Customer Service Representatives (Viewer Experience Advocates) to join a high-performing team supporting a major global streaming platform. In this role, you will handle viewer inquiries via phone and chat, providing exceptional customer support and troubleshooting assistance to ensure a seamless streaming experience.

This is a great opportunity for individuals with strong communication skills, previous customer service experience, and the ability to thrive in a fast-paced, high‑volume environment.

This position is 100% onsite for the first 90 days . After conversion, employees may be eligible for remote work based on performance and meeting home‑office technical requirements.

Responsibilities

• Assist viewers via phone and chat with:
  • Account and billing questions
  • Basic troubleshooting and streaming issues
  • Content inquiries
  • Navigation of apps and websites
• Recommend appropriate streaming products during each interaction
• Navigate multiple systems and tools
• Document all viewer interactions accurately
• Maintain high productivity in a fast-paced environment (50–70 contacts per day)
• Adapt to changing priorities and product updates
• Perform additional duties as assigned

Required Qualifications

• High school diploma or GED (required; must be provided for onboarding)
• At least 1 year of customer service experience
• Preference for call center experience
• Must pass a Call Center Telephone Skills assessment
• Strong verbal and written communication skills
• Proficiency in Windows OS, Google Docs, MS Word & Excel
• Fast typing and excellent computer navigation skills
• Familiarity with streaming platforms and devices
• Reliable transportation and ability to work flexible schedules
• Comfortable working holidays, weekends, and during major televised events

• Training Schedule (Onsite Only):
  • Weeks 1–4: Monday–Friday, 8:30am–5:30pm
  • Weeks 5–14 (On-the-job Training): Monday–Friday, 12pm–9pm
• Permanent shifts generally fall between 12pm–9pm
• Must work weekends and holidays due to the on-demand nature of streaming services
• Attendance is critical — no schedule changes or planned PTO during the contract period

Remote Work Eligibility After Conversion

To qualify for fully remote work after converting to full‑time:

• Must live within 30 miles of the San Antonio office
• Must have a dedicated, distraction-free workspace
• Home internet speeds must be 50 Mbps down / 25 Mbps up
• Must be able to come onsite as needed for equipment or performance support

This is a Contract to Hire position based out of San Antonio, TX.

The pay range for this position is $17.75 - $17.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Antonio,TX.

This position is anticipated to close on Apr 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.