Level 2 IT Support Technician / Customer Support Professional

Job Description Job Description Location: Sacramento, CA
Job Type: Full-Time
About Us
We are a growing managed IT services company focused on delivering exceptional technology support with a strong emphasis on customer service and relationship-building. Our team prides itself on being responsive, professional, and solutions-oriented, helping businesses stay productive and secure through reliable IT support.
We’re looking for someone who genuinely enjoys helping people, communicates well under pressure, and is naturally curious about technology. While technical experience is important, we place even greater value on attitude, adaptability, problem-solving ability, and a willingness to learn.
About the Role
This position is ideal for a technology professional who thrives on solving problems and creating positive client experiences. As a Level 2 IT Support Technician, you’ll work directly with end users to troubleshoot issues, support business technology environments, and ensure our clients receive outstanding service.
You do not need to know everything on day one. We are looking for someone who is resourceful, coachable, technically inclined, and capable of learning quickly in a fast-paced environment. Most importantly, you are customer service oriented and focused on providing an exceptional customer experience.
This role reports directly to the Service Manager and involves both remote and onsite support for small and mid-size business clients.
What You’ll Do
Customer Service: provide friendly, professional technical support to end users

Troubleshoot and resolve desktop, laptop, software, printer, and basic network issues

Support Windows-based workstations and user environments

Configure and deploy new computers and equipment

Assist with workstation migrations and user onboarding

Document work clearly and accurately within our ticketing system

Collaborate with team members and vendor partners to resolve issues

Prioritize tasks and manage support requests within service timelines

Continuously learn new technologies, tools, and support processes

Help create an exceptional customer experience with every interaction

What We’re Looking For
Most Important Qualities
Strong customer service and communication skills

Positive attitude and professionalism

Ability to stay calm and solution-focused under pressure

Strong troubleshooting and critical-thinking skills

Ability to learn quickly and adapt to new technologies

Team-oriented mindset with strong follow-through

Organized, dependable, and detail-oriented

Technical Experience
We understand that candidates may come from different technical backgrounds. Ideal candidates will have experience in some combination of the following:
Windows desktop and laptop support

Microsoft 365 and common business applications

Basic networking concepts

Hardware setup and troubleshooting

Remote support tools and ticketing systems

Managed Service Provider (MSP) experience is a plus, but not required

Additional Requirements
Valid driver’s license and reliable transportation

Ability to pass background check and drug screening

Ability to work both remotely and onsite as needed

Why Join Our Team?
Collaborative and supportive work environment

Opportunities for technical growth and advancement

Exposure to a wide variety of technologies and business environments

Ongoing training and professional development

Competitive compensation structure including performance incentives

Compensation is based on experience, skillset, and overall fit for the role.
Qualified candidates are encouraged to submit a current resume for consideration.