Assistant Manager - Lending Contract Center - Chatsworth

Assistant Manager, Lending Contact Center – Fulltime - Chatsworth Responsibilities Oversee the daily sales activities and service levels for the LCC Loan Officer team, ensuring all inquiries are promptly and professionally served. Develop, train, and monitor quality, hold regular department meetings, and provide team building and coaching. Run day‑to‑day operations of the Loan Contact Center, ensuring monthly commissions are calculated and paid on time, reviewing escalations, and guaranteeing a seamless loan experience from application to funding or title perfection. Promote Credit Union products and services at member touch points, including training new team members. Make key decision‑making contributions, set goals to increase loan production, and maintain high member satisfaction by providing exceptional service and actively monitoring department NPS levels. Partner with Underwriting, Processing, and DMV to meet corporate goals, ensure loan accuracy, and execute the Credit Union’s strategic plan. Qualifications Three to five years of similar or related experience, including preparatory experience. A two‑year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours. Knowledge of Loan Origination system (Lending 360) and Core System (Symitar). Excellent verbal and written communication skills, including in‑person, by phone, and email. Excellent supervisory and training abilities with strong people‑management skills, including providing feedback, performance management, and development of direct reports. Strong analytical, critical thinking, and problem‑solving skills, including the ability to research questions, analyze data, compile results, recommend solutions, and effectively communicate information to a variety of levels. Strong attention to detail, organizational skills, and ability to multi‑task and work well under pressure. Proficiency in using a personal computer and related software applications such as Microsoft Word and Excel. Ability to maintain an effective and efficient workflow. Significant level of trust, credibility, and diplomacy, able to handle discussions and explanations with customers, reports, and vendors that may be sensitive or highly confidential. Pay Grade Info The base pay range for this position is: $32-$40/hour plus earned commission. Benefits Competitive pay Subsidized health care including medical, dental and vision FSA and HSA Company‑Paid Life and A&D insurance Discounts on loans (must be a member) Paid Vacation, Holiday, and Sick time 401k Retirement Saving Plan with a 6% safe harbor employer match Educational Assistance Program and more! Equal Employment Opportunity Statement Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. Equal Opportunity Employer – Veterans / Disabled. Drug‑free Workplace. #J-18808-Ljbffr