Application Support Engineer

Job Description:
• Minimum 7-15 years of strong hands-on experience in Application Support/ Development for Financial Services business or direct Client/ Customer facing platforms.
• Willingness to embrace Agile and DevOps/SRE concepts in Day-to-day work dynamically.
• Strong hands-on experience with AppDev support, log analysis and Java and webservice.
• SQL/Databases (MSSQL): Understanding of tables, views, indexes, and store procedures, and the ability to understand them by reading their definitions. Familiarity with SQL constructs.
• Solid analytical skills, problem/ risk identification and quick resolution recovery processes.
• Ability to interface and cultivate passionate working relationships with technology teams, business analysts, and vendors
• Have 5+years of experience in Supporting client facing suite of applications
• Strong in Core Java/ J2ee/ Webservices - SOAP / REST, Understanding of Java Concurrency* Experience with Spring / DI frameworks, SQL / PL-SQL awareness
• Strong experience towards Infrastructure availability support (Web/App Servers, Network devices, MQ's/ Databases etc.)
• Strong automation skills using performance monitoring tools (Splunk, AppDynamics, Netcool) experience is required.
• Should be a fast learner of technologies in a quick paced environment.
• Have strong organizational skills and the ability to manage multiple tasks under high pressure situations for outage handling, management, or resolution and post follow-up routines.
• Passionate to learn about new technologies, techniques and what it takes to be an integral member of this team with lead-by-example motivation.
• Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability
• Experience creating technical architecture/ process oriented QRC documentation
• Excellent communication and writing skills specific to technical discussions across the management layers
• Experience with incident "on call" and ability to respond to emergencies on a 24/7 basis along with weekend coverages as needed.


Additional Skills:
• 7-15 years' experience in supporting or developing transaction-based systems.
• Experienced, technically hands-on professional that understands both code and infrastructure
• Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations.
• Experience in ticketing tools (ServiceNow, Remedy, Jira etc.)
• Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident.
• Strong and keen focus on metrics and trend analysis
• Strong problem-solving skills with ability to analyze and understand data
• End user support - able to talk to users to discuss their problem and work through to a resolution
• Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely
• Strong ownership mentality with a focus on customer satisfaction
• Detail oriented and organized with strong analytical skills
• Experience working in a virtual or global team
• Self-starter and ability to multi task with can do attitude
• Familiarity with ITIL terms around incident and problem management