Physical Therapy Front Desk Specialist

MPOWER is seeking individuals who follow our company core values and show extreme customer service to our patients both in person and over the phone. Come join our team of passionate employees working together to take great care of people under a management team who is supportive, caring, welcomes feedback and provides necessary resources to be successful.The Physical Therapy Front Desk Specialist job is provide exceptional customer service for all patient and client interactions in person and on the phone. The Physical Therapy Front Desk Specialist will assist the clinic with administrative duties, complete reporting functions related to therapy services provided, explain insurance benefits, collect, and post payments, schedule patient appointments, answer multi-line phone system and serve as a liaison between therapy clinics and the physician’s staff. This is a full-time position.MPOWER Physical Therapy offers a competitive compensation package for full-time members including: Three Medical Plans Options (your choice of a PPO or HDHP), Dental and Vision Coverage, Health Savings Account (with HDHP), Employee Assistance Program, Company Provided Basic Life, AD&D and Long-Term Disability, Voluntary Life and Short-Term Disability, PTO Accrual, Paid Holidays, and 401(k) + employer match.Highlights:Monday – Friday (no weekends)Day shiftConsistent schedulePositive atmosphereSupportive management teamStrong emphasis in teamworkOpportunity for growthMINIMUM ESSENTIAL JOB REQUIREMENTSProvide exceptional customer service to all patients, clients, and team membersAnswer all phone calls, complete reminder calls, and help with patient scheduling as neededCollect and post payments collected from daily therapy encounters and patient balancesPPerform data entry regarding payments received for personal training, massage, proshop, nutrition, and AlterGMonitor and update patient insurance information through collaboration and communication with billing and pre-certification departments to ensure proper approval of visits and collection of paymentsFollow processes related to patient chart maintenance including input of accurate case information, collection of paperwork and scanning of completed documentationCreate purchase orders for clinic supplies and pro-shop inventory as directedParticipate and actively engage in weekly meetingsMaintain patient confidentiality and comply with HIPAA and compliance guidelines established by the practiceKNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTSHigh school diploma is requiredBachelor’s degree from an accredited university is preferredDegree in related field or training in medical office management and or billing is preferredExperience communicating with therapists, insurance payers, physicians, clinic staff and equipment vendorsKnowledge of billing issues including the precertification process, credentialing, co-pays, co-insurance, and in and out-of-network considerationsAble to prioritize tasks and manage time appropriatelyComfortable using MS office programs such as MS Word, MS Excel, and MS OutlookAbility to work with Practice Management software with sufficient training as requiredExcellent written and verbal communicationNeat and professional appearancePleasant speaking voice and demeanorExperience in project managementAble to maintain company legal and professional confidentiality requirements across employees, patients, and clientsWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. #J-18808-Ljbffr mPower Physical Therapy