Community Launch Manager

One of the country's largest fintech and commerce companies is searching for a Community Launch Manager to join their Neighborhoods team in a field-based role across San Francisco's Bay Area. This is a ground-floor opportunity to be the face of an early-stage local rewards initiative, spending your days out in the community, building real relationships with independent business owners, and helping them thrive through a program that directly drives customer discovery, loyalty, and repeat visits.

Are you the right applicant for this opportunity Find out by reading through the role overview below.

This exciting opportunity to be embedded in your local business community begins as a 6-month W2 contract with strong potential to extend, as this role is part of a proof-of-concept initiative that is already showing traction. The role is field-based, with Monday through Thursday spent visiting merchants in person within your assigned market, and Fridays reserved for desk work, reporting, and planning. Mileage and travel-related expenses are fully reimbursable, and time spent traveling to meet sellers is billable.

Responsibilities:

• Serve as the on-the-ground representative for the Neighborhoods program in your assigned city, building trusted, authentic relationships with local business owners and their teams
• Manage the full field launch lifecycle from pre-launch readiness through activation day, including live product walkthroughs with owners, managers, and frontline staff
• Lead engaging in-store training sessions that help merchants and their employees feel confident using the platform from day one
• Proactively monitor merchant engagement and adoption, identifying at-risk accounts and helping businesses get maximum value from the program
• Organize and host workshops, community events, office hours, and other touchpoints to build an active local merchant network
• Collect and synthesize merchant feedback from the field, surfacing operational challenges and actionable insights back to Product, Operations, and Go-to-Market teams
• Collaborate cross-functionally to execute successful city launches and support future market expansion
• Build repeatable playbooks, training materials, and community engagement strategies designed to scale across new markets
• Roll up your sleeves to remove obstacles, solve problems on the spot, and deliver an outstanding merchant experience in coordination with Account Managers where applicable

Skills & Experience:

• Bachelor's degree or equivalent practical experience preferred
• 5 to 7+ years of experience in a customer-facing or field-based role such as merchant success, hospitality, retail, restaurant operations, field operations, community management, training, or account management
• Naturally personable and able to walk into a business cold, introduce yourself to owners and staff, and build genuine trust quickly
• Comfortable operating in fast-moving, entrepreneurial environments where taking initiative and figuring things out on the fly is the norm
• Experience leading trainings, facilitating workshops, or educating customers in ways that are clear, engaging, and easy to retain
• Highly organized and dependable, with a strong track record of following through on commitments
• Able to balance big-picture thinking with a roll-up-your-sleeves attitude when merchants need hands-on support
• Tech-savvy and comfortable learning and demonstrating new platforms and tools
• Familiarity with your local market and existing community connections are a strong plus
• Passionate about local businesses and motivated by the idea that independent merchants are the backbone of strong neighborhoods
• Must be available to travel locally within approximately 100 miles of your assigned market Monday through Thursday on a near-daily basis

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. xhyhwjd Applicants need to make their needs known in advance.