Field Engineer 3
Unisys Corporation
- Key Responsibilities
* Provides support for software, hardware and networking support for desktops, laptops and servers * Provides maintenance and support on legacy products * May Provides Support for Enterprise Products * Performs disk replacement on enterprise storage products * Installs and maintains PCs and associated software, networks, servers and peripherals * Supports network products from operational and maintenance perspectives * Performs installs, moves, adds and changes as required * Tests and certifies PCs, networks, servers and client approved applications * Provides follow-up on problems or escalation. * Maintains a high degree of professionalism in actions, demeanor and dress. * Insures customer satisfaction throughout the service delivery transaction. * Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Key Qualifications
*High school degree required * 6 months to 1-year hands on technical experience * Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience. *Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience. *A+ certification a plus * Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS * Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS * Troubleshooting software and hardware problems * Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability. * Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals * Knowledge of client specific internal procedures and service delivery requirements * Excellent analytical and client communication skills * Client and/or governmental clearance may be required *Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix *Police or criminal background verification may be required
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