Customer Service Agent

Job Description

Job Description

Description:

Customer Service Agent

Job Type: Full Time

Location: Imperial, CA  

FLSA: Non - Exempt 

Who we are:

Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter.

Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 13 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth.

Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities.

About the Role and about You:

We are actively in search of a Customer Service Agent to support our operations at Imperial County Airport! This position is 100% on-site, so being based in or around the Imperial, CA area is a must. Customer Service Agents work in fast-paced environment, and should be comfortable working in any weather, including rain, snow and heat.

What you will do:

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner;
• Answer telephone to provide information, resolve problems or complaints, and assist as needed;
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service;
• Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed.
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone;
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning;
• Transport passengers via shuttle or van as required;
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required;
• Maintain Advanced Air brand standards and consistency in the ground experience.
• Identify opportunities to improve customer experience and increase satisfaction;
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task;
• Ensures FAA, TSA, Airlines & Airport regulations are followed at all times.
• Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports.
• Additional duties as assigned by Supervisor.

What we are looking for:

• Must be authorized to work in the U.S.
• Must have valid Driver’s license and clean driving record 
• 2+ Years of Customer Service Experience. 
• Experience with Microsoft Office products including Outlook, Word and Excel
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time 
• Ability to work efficiently under time constraints 
• High School Diploma or equivalent.

Special Requirements:

• May be required to push/ pull ground service equipment weighing approximately 5,000 lbs
• May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports 
• Will be required to meet all local airport and TSA requirements 
• Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

Tentative Schedule:

We have three open positions available. Schedules vary and are listed below. Advanced Air reserves the right to modify work schedules based on operational needs.

Schedule 1   Schedule 2* Split Schedule    Schedule 3

Sun:  0700 - 1530                              0700 - 1230 and 1430 - 1830                    1430 - 1830

Mon: 0500 - 1330                              0530 - 1030 and 1430 - 1730                    OFF

Tue:  0500 - 1330                               0530 - 1030 and 1430 - 1730                    OFF

Wed: 0500 - 1330                              OFF                                                                0530 - 1030  

Thur: 0500 - 1330                              OFF                                                               0530 - 1400

Fri:    OFF                                             0500 - 1300                                                 0500 - 1300

Sat:   OFF                                             0630 - 1500                                                 0630 - 1500

Total Hours Per Week

42:30                                                        42:30                                                                  34:30

Why you should work with us:

We can tell you all about how great we are, but you probably want to know what is in it for you, so we have compiled a list of our standout benefits:

• Competitive salary
• PTO and Sick Time 
• Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest
• 401k plan with dollar-for-dollar employer match up to 4%

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently stooping, climbing, bending, kneeling, lifting (minimum 50 lbs.) and operating machinery with repetitive motions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment includes working outdoors and in all weather conditions. May incur exposure to constant or intermittent sounds of a pitch or level significant enough to cause marked distraction or possible hearing loss while performing operations on the airfield ramp. Exposure to fumes, dust, loud noise, and/or outdoor weather conditions.

Selection Guidelines:

Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.