Remote Intake Attorney

Intake Attorney (Consultations & Client Engagement)

Amber Boyd Law | Indianapolis, IN | Remote | Full-Time
Compensation: $75,000–$90,000 Base + Performance Bonuses (Based on Experience)

About the role:

Lead consultations. Evaluate cases. Drive client decisions.

Amber Boyd Law is seeking an Intake Attorney to serve as the first legal point of contact for prospective clients. In this role, you will lead consultations, assess the strength of potential claims, and guide qualified clients toward engagement with the firm.
This is a highly client-facing, performance-driven position. Your ability to evaluate cases, communicate clearly, and build trust quickly will directly impact case quality and firm growth.

This is not a back-office role. This is a front-line attorney position focused on consultations, client decision-making, and conversion.

About Amber Boyd Law
Amber Boyd Law represents professionals navigating workplace discrimination, retaliation, harassment, and wrongful termination. Our clients are often high-performing individuals facing complex and emotionally charged situations.
We are committed to delivering high-quality legal representation while maintaining a strong, client-centered experience from the very first interaction.

Key Responsibilities:

Client Consultations (Primary Focus)
● Lead initial consultations via phone and video
● Ask structured, strategic questions to evaluate legal claims
● Identify viable cases aligned with firm criteria
● Clearly explain legal options, risks, and next steps
● Build trust quickly with clients in high-stress situations
● Confidently guide qualified prospects toward engagement

Client Intake & Conversion
● Manage the intake process from consultation through retention
● Maintain strong consultation-to-client conversion rates
● Address client concerns and objections with confidence and clarity
● Ensure clients feel informed, supported, and ready to move forward

Client Experience & Communication
● Deliver a high-quality, empathetic client experience
● Maintain consistent and timely follow-up with prospective clients
● Set clear expectations regarding process, timelines, and next steps

Internal Collaboration
● Document all consultations and case details in the CRM the same day
● Coordinate with intake staff, paralegals, and attorneys
● Ensure smooth handoff of retained clients to the legal team

Process Improvement
● Identify trends in client objections and intake outcomes
● Provide feedback to improve intake systems, scripts, and qualification criteria

Qualifications:
● Active U.S. bar license (Indiana or ability to become licensed preferred)
● 3–5+ years of legal experience, including client-facing work
● Strong ability to assess legal claims quickly and accurately
● Excellent communication skills with a confident, client-facing presence
● High emotional intelligence and ability to handle sensitive conversations
● Comfortable discussing legal services and guiding clients toward hiring the firm
● Organized, detail-oriented, and highly responsive
● Experience using CRM systems and virtual communication tools

Key Performance Indicators
● Consultation-to-client conversion rate
● Quality of case selection
● Client satisfaction and feedback
● CRM accuracy and documentation
● Responsiveness and follow-up consistency

Why This Role Matters
This role sits at the front of the client journey and directly impacts the firm’s growth, case quality,
and overall client experience. You will play a critical role in helping clients take action during
pivotal moments while ensuring the firm selects and retains the right cases.

Compensation & Benefits
● Base salary: based on experience
● Performance-based bonuses tied to conversions and case quality
● Paid time off
● Ongoing training and development
● Remote work environment