Outlet Host/Hostess - Hard Rock Cafe

Host Position

It is the primary responsibility of the host position to be friendly and courteous, while greeting, seating and engaging the guests during their dining experience.

Essential Duties and Responsibilities:

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Maintain a professional and positive attitude at all times
• Maintain complete knowledge of the menu offerings
• Escort guest to their table
• Monitor the seated guests and respond to guest needs
• Communicate clearly over the radio to management and other host to ensure that the restaurant operates efficiently.
• Thank guests with genuine appreciation and provide a fond farewell.
• Answer restaurant telephone courteously and efficiently
• Speak to guests and co-workers using clear, appropriate and professional language
• Anticipate guests service needs, engage guests in conversation regarding their stay, property services, and area attractions/offerings
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
• Maintain cleanliness of work areas throughout the shift.
• Notify management of maintenance repair issues.

Qualifications:

• Minimum six (6) months of related experience required
• Able to work a varied work schedule to include nights, weekends, and holidays.
• Must have excellent communication skills.
• Be flexible and adaptable to change.

Skills:

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.