Technical Support Specialist II (TSS II)

Technical Support Specialist Level 2 (TSS II) Osseo Ind School District 279 Educational Service Center - Maple Grove, Minnesota Job Description Job Summary: To inspire and prepare all students with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level two technical services that support accessible, equitable and user-friendly systems with training that supports all users to effectively and efficiently achieve the district mission. Description: Provide remote and on-site technical support and maintenance for hardware and software in classrooms, offices, and other facilities as needed. Includes installing, diagnosing, repairing, maintaining, and upgrading all computing devices and peripheral classroom hardware and equipment to ensure optimal workstation performance. Collaborate with other Technical Support Specialists, Technical ESPs, the Repair technicians and other I2T2 personnel to ensure a high level of customer satisfaction. Responsibilities and Tasks Install and service computers, operating software, application software, network setup, projectors, document cameras, amplification systems, printers, other peripherals and classroom hardware. Provide customer support for standard application software; and building, grade level, or curriculum software as required. Establish and maintain troubleshooting and quality control procedures. Collaborate with teammates to ensure all District service levels and commitments are met. Maintain inventory of computer hardware and software components, monitor licensing requirements. Remain current in software and hardware upgrades and technology advances. Support the District IT Service Desk as needed, providing exceptional customer service via oral communications (phone), written communications (email) and strong remote troubleshooting skills, with proper documentation. Actively participate in department work groups and team troubleshooting initiatives. Document daily activity in the appropriate work ticket tracking system. Provide basic to intermediate training on software applications; basic to intermediate training on hardware. Collaborate with Technology Integration in assessing needs; coordinating and providing training on District hardware and software. Perform other duties of a like or similar nature as assigned. Minimum Qualifications 2 year degree or 5 years of equivalent experience. Minimum of one year of experience as a technical support person in a desktop environment, including hands‑on hardware and software troubleshooting. Preferred Qualifications Post‑secondary degree in computer‑related field. A+ certification. Microsoft certification. Apple certification. Successful completion of an accredited course of study related to computer science and/or equivalent experience in technical support of software and hardware. Experience in a K‑12 setting. Experience with device and software management. Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese). Skills, Knowledge, Abilities Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency. High level of comfort and skill in the use of a variety of software packages as well as the hardware on which they operate. Demonstrate initiative and ability to work with minimal supervision. Ability to communicate effectively in both oral and written form. Excellent organizational skills in prioritizing and documenting needs. Ability to work under pressure. Flexibility, resilience, and tolerance for ambiguity. Ability to collaborate effectively. Bargaining Unit Hourly Technical Salary Range Pay Range 104 (View salary grid on the respective bargaining unit Memorandum of Understanding (MOU) listed above, accessible via our Employee Contracts page) Work Schedule 8 hours/day; 5 days/week Job Type Full-Time, Year Round Start Date July 20, 2026 Osseo Area Schools offers Meaningful and impactful work Opportunities to grow professionally A variety of benefits Mentorship programs for teachers and educational support professionals Summer opportunities ... and more! Equal Employment Opportunity Statement Osseo Area School District ISD 279 is an Equal Opportunity, and veteran-friendly employer. Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District’s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy. Veteran’s Preference If you are an eligible veteran, please submit a legible copy of your DD214 with your application. Accommodation If you have a disability that requires an accommodation during the selection process, please email Human Resources at View email address on click.appcast.io or call View phone number on click.appcast.io. Background Check Upon Conditional Offer Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case‑by‑case basis. #J-18808-Ljbffr Young World Physical Education