Student Financial Services Counselor

The Student Financial Services Counselor is responsible for student account functions, including counseling and supporting students and their parents regarding all aspects of paying for college.

Essential Functions:
The following list of duties is meant to be representative of the work performed in this position. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related or a logical extension of position responsibilities.

• Counsel students and families regarding the financial aid process, bill payment options, and the status of their account
• Provide advice and assistance to students with loans, grants, scholarships, and the financial aid application process and review applications to ensure accurate and complete information.
• Respond to general student account inquiries by retrieving information from various government, internal and financial websites.
• Prepare billing statements for students, facilitate and process payments and issue receipts
• Manage routine account work such as processing refunds, daily posting of accounts receivable and engagement with students with past due balances and paying invoices.
• Ensure compliance with federal, state, and institutional regulations and policies
• Make recommendations on policies and procedures, content and design of forms, office operations and customer service matters
• Engage in College-wide initiatives to support student success, achieve strategic growth and build sustainable foundations

Qualifications:

• A high school diploma or equivalent, required. Bachelors degree in accounting or related field, preferred
• Ability to maintain a positive service attitude in a fast-paced, high-volume customer service and multi-faceted work environment
• Ability to carry out duties accurately with attention to detail despite frequent interruptions.
• Must possess a pleasant, friendly demeanor with proven customer service skills
• Must possess excellent written and oral communication skills
• Must possess intercultural competence
• Must possess computer knowledge and/or aptitude to learn products such as Microsoft Office suite, database management, and Google drive

Additional Job Details:
Job Title: Student Financial Services Counselor
Department: Student Financial Services
Reports to: Director of Student Financial Services
Status: Full Time, Hourly
Date Last Revised: December 2024
Starting pay: $17/hour
Benefits Information: To view benefit information related to this position, please visit this link.

About Illinois College:
Illinois College is a residential, private liberal arts college located in the heart of Illinois, 70 miles northeast of Saint Louis, Missouri, and 30 miles west of Springfield, the capital of Illinois. True to its founding vision in 1829, Illinois College is a community committed to the highest standards of scholarship and integrity in the liberal arts. The College develops in its students qualities of mind and character needed for fulfilling lives of leadership and service, fostering academic excellence rooted in opportunities for experiential learning while preparing students for lifelong success.