FL-DBPR-CTMH-Compliance Officer

Compliance Officer

Position: $$$: $$$hr / Vendor Rate: $$$hr

Work Environment: Professional office, business casual

Candidate Responsibilities:

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

Candidate Required Skills:

• Communicate verbally and in writing appropriately
• Read and interpret Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project timeline

Required/Desired Skills:

• Ability to speak and understand English - Required - 0
• High school diploma - Required - 0
• Excellent written and oral communication with the public - Required - 0
• Ability to read and interpret Florida State Statues - Required - 1 - Years
• Experience working with the public in a professional work environment - Required - 3 - Years
• Experience working with the public and analyzing complaints - Required - 1 - Years
• Experience using Versa - Highly desired - 0
• Experience using OnBase system - Highly desired - 0
• Bachelors Degree - Highly desired - 0