Technical Support /PC/Printer - Onsite Job - Billings, MT

Job Description

Job Description

BCforward is currently seeking a highly motivated Technical Support / PC/Printer - Onsite Job opportunity for Billings, MT ..!!

Job Title: Technical Support / PC/Printer - Onsite Job

Location: Billings, MT 59102

Duration: Contract - 24 months

Pay Range: $30.00/hr - $32.85/hr (W2)

 

Job Description

We are seeking a Field Technical Support Consultant III to join our team. The role provides on-site break/fix hardware support for HP PC Products customers across laptops, desktops, RPOS, and workstations. Printer knowledge is a plus. The position operates in a fast-paced environment and requires a customer-focused approach, sound judgment, and consistent execution.

Responsibilities:

• Deliver on-site break/fix services for HP PCs and related hardware.
• Configure hardware, software, and simple network components.
• Install, repair, and replace units and components per documented procedures.
• Troubleshoot technical and mechanical issues, including printers and peripherals.
• Collaborate with escalation personnel and execute action plans to remediate PC/print issues.
• Educate customers on technology use and maintenance during service events.
• Manage priorities, schedules, and documentation to meet contractual commitments and budgets.

Required Skills & Qualifications:

• Mechanical aptitude with experience using tools and alignment apparatus.
• Hands-on hardware repair experience with PCs and printers.
• Ability to troubleshoot issues involving third-party software, networks, and switches.
• Strong customer-facing communication skills, verbal and written.
• Attention to detail with reliable administrative and documentation habits.
• Ability to work independently, plan, and reprioritize based on business needs.
• Understanding of business and financial impacts of service delivery.

\nCompany Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.