Quality Technician

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

The Quality Control Technician is responsible for supporting the manufacturing group for all their needs to ensure the achieving of all manufacturing and Quality goals. This position is responsible for analyzing and solving quality problems, preparing inspection plans and instructions, selecting sampling plan applications, performing audits, analyzing quality data, and applying fundamental continual improvement activities.

This position reports to the Quality Manager. This role is onsite and is based in St. Pauls, NC.

Primary Job Duties and Responsibilities

• Support the Manufacturing team by identifying and working process improvements, the analysis of quality problems driving root cause and corrective action to prevent future occurrence of issues
• Perform failure analysis of customer complaints and returns. Drive root cause and corrective action to prevent future occurrence concerns
• Calibrate and maintain test and measurement equipment and the calibration system. Ensure equipment is calibrated in a timely fashion. Resolve any out of calibration issues
• Support Quality Engineering on the revision and preparation of internal and external Product Part Approval Process (PPAP) and First Article Inspection (FAI)
• Perform product and process audits, resolve corrective actions and document control duties
• Participate in the Material Review Board (MRB) daily activities to ensure to collect scrap data to address actions to reduce scrap costs
• Communicate, prepare reporting of supplier, in-process and customer quality data and metrics
• Provide support to Quality Engineer on developing and maintaining needed Quality Acceptance Criteria Standards and facilitate training to the Manufacturing Associates
• Coordinate Document Control activities to ensure proper release and training of revised documentation and procedures
• Record test data applying statistical quality control procedures as needed
• Run Charts, Histograms, Variable Data analysis and trend identification
• Set-up and perform destructive and non-destructive tests on materials, parts, or products to measure performance, life, and/or material characteristics
• Use Excel to chart data and analyze trends
• Perform routine housekeeping to ensure area operates within parameters that conform to environmental and safety standards

Required Qualifications

• High school diploma or equivalent; or a combination of education and experience.
• 2+ years of experience in a manufacturing Quality environment
• Ability to work independently and as part of a team.
• Experience working with formal problem-solving tools -8D, 5Why, Fishbone, PDCA
• Demonstrated ability to read blueprints and use measuring tools
• Excellent written and oral communication skills
• Ability to interact with all levels of the organization
• Experience using MS Office
• Experience using an MRP system a plus
• Ability to read, write, and understand English

Preferred Qualifications

• Familiarity with lean manufacturing and continuous improvement practices.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working on-site in a manufacturing facility. You will be required to work at the Company’s location in St. Pauls, NC, Monday-Friday, with an occasional Saturday. Your scheduled work hours will be communicated to you by your manager.

Physical Requirements : Specific physical abilities required for this position include, but are not limited to:

• Ability to stand for long periods of time.
• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 50 pounds.
• Ability to physically move around the manufacturing floor.
• Ability to read documents and communicate clearly with management and coworkers.
• Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.

Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here:

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.