Patient Financial Advisor

Citizens Health is recruiting a Financial Counselor to work full-time in our Financial Services department.


Our Mission: Enhancing the lives of those we serve.

About Us: Citizens Health is a community based, private, not-for-profit organization. It is comprised of:

Citizens Medical Center - a 25 bed critical access hospital

Family Center for Health Care - an outpatient rural health clinic

Prairie Senior - a skilled nursing facility

Citizens Clubhouse - an onsite childcare center that cares for children 6 weeks to school age for our workforce

Citizens Medical Equipment - our durable medical equipment business

Palace Drug Store - our outpatient pharmacy

We strive to be progressive, dependable and knowledgeable, while providing compassionate, evidence-based care to the residents of northwest Kansas.

Location: 100 E College Ave, Colby, Kansas

Position Information: The Patient Financial Advisor is responsible for assisting patients with financial matters related to their
medical care. This includes explaining medical bills, verifying insurance coverage, setting up payment plans, and guiding patients through financial assistance programs. They ensure compliance with healthcare regulations, advocate for patients in billing disputes, and work closely with internal departments to maintain accurate financial records.


Days: Monday through Friday

Hours: 8am to 5pm

Pay Range: dependent upon experience.

What you'll do:

• Assist patients with financial assistance programs
• Monitor and follow up on outstanding balances.
• Explain medical bills and insurance coverage.
• Advocate for patients with insurance and billing disputes.
• Set up and manage payment plans.
• Manage multiple communication channels simultaneously.

What you bring to the table:

• High school diploma or GED required.
• 1-2 years of experience in patient financial services, healthcare billing, insurance verification, or a
  related field required.
• Knowledge of medical billing, insurance claims processing, and financial assistance programs
• Experience in a customer service role, with the ability to handle high-volume patient interactions
  across multiple platforms.
• Strong understanding of HIPAA and other healthcare laws and regulations

To be successful within our organization you will need to:

• Self-starter who takes initiative, is open minded and a team player
• Maintain a positive attitude with good energy
• Create a positive, supportive working atmosphere
• Display integrity and accountability
• Accept and respond to constructive criticism and suggestions and strives for self-improvement
• Adhere to organization policies and procedures
• Arrive at work on time and when scheduled
• Demonstrate flexibility, initiative and ingenuity in performing job tasks
• Demonstrate professional conduct and maintains professional appearance
• Demonstrate behavior that reflects the image of the institution
• Knowledge of common safety hazards and precautions to establish a safe work environment

Available Benefits

• Medical, dental and vision insurance available
• Pre-Tax and Roth Contributions
  • Automatic 6% salary deferral upon employment
  • Regular and matching contributions after one-year and 1,000 hours worked
• Provides Life, Accidental Death and Dismemberment Insurance
  • Full-time coverage - equal to two times employees annual income
  • Part-time coverage - one-time annual income
• Differential and Certification Pay
  • Eligible employees receive shift, weekend and holiday differential pay
• Other Benefits
  • Paid time off
  • On-site child care services
  • Funeral leave
  • Health Savings Account
  • Dependent, Medical and Limited Purpose Flexible Spending Accounts
  • The Standard Group Insurance
  • Discounted membership rate for MASA
  • Many More!

Citizens Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or discharge history, or any other characteristic protected by law.


I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for CMCI to hire me. If I am hired, I understand that either CMCI or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of CMCI has the authority to make any assurance to the contrary.


Citizens Medical Center, Inc. implements a Drug Free Workplace Program. Drug testing is required of applicants in accordance with relevant laws.


If you need assistance to complete this application or during any phase of the application, interview, or employment process, please notify the Human Resources Department View phone number on click.appcast.io, or visit their office located at 100 E. College Drive in the Annex building. Every reasonable effort will be made to accommodate your needs in a timely manner.