Sr. Product Manager - Prescription Services & Online Pharmacy Integration

Senior Product Manager

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Role Overview

We are seeking a Senior Product Manager to lead the evolution of our pharmacy ecosystem across veterinary care, ecommerce, and omnichannel retail experiences. This role sits at the intersection of healthcare, digital commerce, and platform integrations, and is responsible for building a seamless connection between veterinary prescribing, customer-facing experiences, and pharmacy fulfillment to deliver a seamless, omnichannel prescription journey.

You will own the roadmap for prescription and therapeutic diet fulfillment, enabling pet parents to easily access medications prescribed both within our veterinary network and by external providers. You will partner closely with teams responsible for the veterinary practice management system, ecommerce platforms, and pharmacy operations to deliver a connected, end-to-end prescription experience.

This role supports our full veterinary ecosystem, including Vetco Total Care Hospitals and Vetco Vaccination Clinics, while also enabling a best-in-class experience for customers filling third-party prescriptions through our online pharmacy. This is a high-impact individual contributor role with significant cross-functional leadership, influencing initiatives across product, engineering, veterinary operations, marketing, and external partners. While this role does not include direct people management, there is strong potential for future growth as the space continues to scale.

This is a hybrid position based in San Diego, with in-office expectations Tuesday through Thursday.

What You'll Do

Own the Pharmacy Integration & Product Strategy Define and lead the end-to-end product strategy for prescription and therapeutic diet fulfillment across digital channels (web, mobile, and in-store systems). Build and execute a multi-year roadmap aligned with enterprise priorities, including veterinary growth and omnichannel expansion. Identify opportunities to integrate pharmacy services into broader customer experiences such as subscriptions, repeat delivery, and care plans.

Drive Omnichannel Prescription Experiences Deliver seamless prescription experiences across ecommerce, retail stores, and veterinary care settings, including prescription ordering, refills, approvals, in-store pickup, and clinical workflows. Partner with store operations and veterinary teams to unify digital and physical touchpoints.

Connect Clinical Workflows to Digital Experiences Partner with teams supporting the veterinary practice management system to ensure prescriptions written in clinical settings translate seamlessly into online ordering and fulfillment experiences, while maintaining compliance and operational efficiency.

Support Internal and External Prescription Flows Deliver solutions that support prescriptions generated within our veterinary ecosystem as well as those written by external veterinarians. Improve how customers submit, validate, and fulfill prescriptions through our platform.

Lead Execution & Delivery Lead cross-functional squads across engineering, design, data, and compliance to deliver scalable, secure solutions. Own backlog prioritization, sprint planning, and delivery outcomes, balancing speed with the rigor required in a healthcare-adjacent environment.

Improve Conversion, Engagement, and Repurchase Identify and eliminate friction across the prescription journey - from prescription creation to order completion. Partner with marketing and lifecycle teams to improve conversion, medication adherence, repeat purchases, and long-term customer engagement.

Enable Omnichannel Fulfillment Partner with store and operations teams to support capabilities such as recurring delivery, repeat orders, and in-store pickup for prescriptions and therapeutic diets.

Lead Pharmacy Partner Collaboration Work closely with external pharmacy partners to improve integration performance, reliability, and customer experience. Translate operational needs into scalable product solutions and ensure smooth coordination across fulfillment models.

Ensure Regulatory & Compliance Excellence Ensure all prescription experiences meet federal and state pharmacy regulations and applicable data privacy standards. Partner closely with legal and compliance teams to proactively manage risk.

Leverage Data & Insights Define and track key metrics including conversion, refill rates, fulfillment performance, repurchase, and customer satisfaction. Use data to drive continuous optimization and personalization of the prescription experience.

Drive Stakeholder Alignment Act as the primary product lead for prescription services across cross-functional stakeholders, including strategy, digital, retail, pharmacy operations, and veterinary leadership. Translate complex business needs into clear product strategies and roadmaps.

Explore Innovation & Growth Opportunities Identify and evaluate opportunities to expand the prescription ecosystem, including digital veterinary integrations, subscription models, and emerging technologies that improve adherence and customer experience.

Qualifications

Required 4+ years of product management experience Experience building or supporting platform integrations, APIs, or partner ecosystems Strong cross-functional leadership and stakeholder management skills Ability to turn complex workflows into simple, scalable product experiences

Preferred Experience in healthcare, pharmacy, veterinary technology, or other regulated industries Experience in ecommerce, digital fulfillment, or marketplace platforms Familiarity with clinical or practice management systems

Why This Role Matters

Prescription services are one of the fastest-growing and most strategically important areas of our business. As veterinary care, retail, and digital experiences continue to converge, how we deliver medications and therapeutic diets will play a critical role in shaping the overall customer relationship.

This role sits at the center of that evolution. Beyond improving workflows and experiences, it will help define how Petco scales its prescription ecosystem to support long-term growth -driving stronger customer retention, increasing lifetime value, and enabling more proactive, connected care.

By advancing how we support prescription access and fulfillment, you'll help unlock new ways to engage pet parents over time - making Petco not just a place for products or services, but a trusted, integrated partner in their pet's health journey.