Welcome Center Representative - CCE

Job Details

Job Location: Myrtle Beach - MYRTLE BEACH, SC 29577

POSITION SUMMARY

The Welcome Center Representative creates a welcoming and positive experience for members, guests, and program participants at the YMCA of Coastal Carolina. This position serves as a primary point of contact, providing exceptional service, assisting with memberships and programs, responding to questions and concerns, and helping individuals connect with YMCA opportunities while modeling the core values.

ESSENTIAL FUNCTIONS

• Provides exceptional and welcoming service to members, guests, and program participants in person, by phone, and through other approved communication channels.
• Greets and checks in members and guests, assists with account questions, registrations, payments, and other Welcome Center transactions.
• Conducts facility tours, responds to prospective member inquiries, and supports membership enrollment and program registration.
• Builds positive relationships with members and helps connect individuals and families with YMCA programs, services, and opportunities.
• Maintains current knowledge of YMCA memberships, programs, schedules, events, policies, and services to provide accurate information.
• Responds to member questions and concerns professionally and timely, escalating sensitive or unresolved matters to appropriate leadership.
• Follows established procedures for cash handling, point-of-sale transactions, member records, and confidential information.
• Applies YMCA policies, procedures, safety practices, and Child Protection Standards consistently and respectfully.
• Maintains a clean, organized, and welcoming Welcome Center and lobby area and reports facility or safety concerns as needed.
• Assists with locker keys, facility access, and monitoring of designated member areas as assigned.
• Participates in required staff meetings, trainings, and YMCA initiatives.
• Performs other duties as assigned.

YMCA COMPETENCIES (Leader)

• Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
• Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations, and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

COMMITMENT TO CHILD SAFETY

• Adhere to YMCA policies regarding professional boundaries with youth.
• Attend all required Abuse Risk Management and Child Protection training.
• Follow established procedures for supervising children and managing high-risk activities.
• Immediately report suspicious or inappropriate behaviors and policy violations.
• Comply with all mandated reporting requirements and child protection protocols.
• Follow all YMCA and Praesidium standards related to child abuse prevention and youth protection.
• Every employee shares responsibility for protecting the children and families entrusted to our care.

QUALIFICATIONS

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Previous customer service, hospitality, retail, sales, or related experience preferred.
• Strong interpersonal, communication, customer service, and problem-solving skills.
• Comfortable initiating conversations and promoting YMCA memberships, programs, and services.
• Basic computer skills with the ability to learn membership, registration, and point-of-sale systems.
• Ability to manage multiple priorities and remain professional in a fast-paced environment.
• Demonstrates reliability, attention to detail, and a commitment to providing a welcoming and inclusive experience.
• Current CPR, First Aid, AED, Child Abuse Prevention, and other required YMCA training, or the ability to obtain them within established timeframes.
• Must successfully complete required background screenings and comply with YMCA policies and procedures.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Work is performed primarily at the Welcome Center and throughout an active YMCA facility with frequent interaction with members, guests, participants, and staff.
• Regularly required to sit, stand, walk, bend, reach, and move throughout the facility for extended periods.
• Frequently uses computers, phones, point-of-sale systems, and other technology to provide member service.
• Must be able to lift, carry, push, and pull supplies or materials weighing up to 25 pounds occasionally.
• Requires visual and auditory awareness to communicate effectively, monitor the surrounding environment, and respond appropriately to member needs and emergency situations.
• Must be able to work effectively in a fast-paced environment with frequent interruptions while maintaining a professional and welcoming presence.
• Work schedules may include early mornings, evenings, weekends, and holidays based on facility needs.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.