IT Field Technician

IT FIELD TECHNICIAN

This position is 100% onsite. Candidate must be Authorized to work in the United States without Sponsorship.

JOB QUALIFICATIONS:

• 1-3 years of experience in analysis, installation, configuration and testing of micro/mini computer network software.
• Laptop/Desktop component repair
• Skill in using analysis equipment and entering keyboard commands to diagnose server, software and hardware issues.
• Interpersonal skills necessary to work with various levels of district staff and external vendors/consultants in the resolution of a variety of technology issues. Required to communicate technical information in non-technical terms.
• Written skills necessary to maintain various departmental records, documents and reports.
• Physical ability to install and repair computer peripheral equipment.
• Valid State of Ohio driver's license.

ESSENTIAL DUTIES:
1. Installs and tests software on stand-alone computers.
2. Troubleshoots and repairs hardware and software related issues on district end point computers.
3. Configures and installs computer workstations.
4. Diagnoses and resolves critical and non-critical hardware and software problems on a timely basis.
5. Provides technical assistance to end users, Help Desk and fellow support analysts, utilizing technical information provided through vendor relationships, hardware manufacturers and process manuals.
6. Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user's problem;
7. Documents steps taken to diagnose and resolve customer problems and closes trouble tickets; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair;
8. Installs, upgrades, and maintains a variety of software applications and computer hardware, including peripherals;
9. Diagnoses, troubleshoots, and repairs software and hardware problems;
10. Closes trouble tickets upon completion of services or resolution of problem;
11. Performs backup activities and restoration of files as needed;
12. Participates in testing and implementation of new systems and procedures;
13. Works with staff and the departments to integrate technology solutions.
14. Maintains a record of hardware and software in use at assigned locations.
15. Prepares required documentation and reports.
16. Maintains complete and accurate records and files.
17. Performs other duties as assigned.