Customer Service Associate

Job Description

Job Description

Administrative Assistant/Staff Support

We are a manufacturer of Boat Lifts which are sold worldwide. The team member will be required to
develop a comprehensive understanding of our company and its goal to achieve excellent boat lifts and
service to our customers. This position will act as a liaison between sales, production and management.
By tracking, updating, and maintaining a variety of documents, the team member will be a key to the
day-to-day workflow. Providing information timely and organized is the key to successfully operating at
this position.
Responsibilities:
· Input orders into computer system as directed by sales team
· Invoice outbound product sales which includes, logistics, receiving/applying payments and other tasks
· Provide support to managers & other employees by handling variety of office tasks to ensure that all
interactions between the organization and others are positive and productive
· Handle complaints & Warranty claims
· Answer inbound calls and handle or redirect them as appropriate
· Handle in-store retail sales as required
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Go the extra mile to engage customers
· Interface between sales and customers
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Organizing, scanning, filing required
· Other duties as assigned
Skills:
· Strong Data Entry and organizational skills
· Detail Oriented / Problem Solving
· Ability to multi-task, prioritize, and manage time effectively
· Punctual, meticulous, and reliable
· Familiarity with QuickBooks, CRM systems and MS office including Excel
· Prior experience as an office assistant, administrative assistant or accounting would be a plus
· High school degree