Unit Secretary

Unit Secretary/Nursing Assistant – 2nd Floor Post Surgical Unit United States, North Carolina, Goldsboro Summary: The Unit Secretary-Nursing Assistant I performs a variety of secretarial support and basic nursing care activities for patients and families during their assigned shift, working under the supervision of the RN/LPN as defined by the NC Board of Nursing. This role requires communication with nursing staff, provider office staff, and other entities regarding patient information while carrying out assigned patient care, receptionist, and secretarial duties. The 2nd Floor Post-Surgical Unit is a 40‑bed adult inpatient unit that primarily serves patients recovering from orthopedic procedures, general surgeries, and urologic interventions. With an average of 5‑10 admissions per day, the unit stays active while maintaining a strong focus on quality post‑operative care. Responsibilities Assists in providing a quality patient experience which may include but is not limited to the following: Receives, greets and directs patients and visitors professionally. Answers telephone and call bell promptly and in accordance with behavioral expectations. Provides quality patient care which may include but is not limited to the following: Measures vital signs including temperature, pulse, respirations, blood pressure, etc. Provides personal care such as bathing, mouth care, skin care, hair care, nail care, bed making, and dressing/undressing. Assists with nutritional needs of patients by preparing patients for meal time and feeding patients. Assists patients with elimination needs through use of bedpan/urinal, bowel/bladder training, collection of specimens, perineal/catheter care. Measures height and weight. Measures and records intake and output. Completes all required documentation accurately and thoroughly according to unit specific standards, including obtaining, verifying, or updating patient information as required, and ensuring documents, schedules, records and logs are current and organized. Promotes effective communication between patients, teammates, providers, and visitors including: Promptly reporting abnormal vital signs and changes in the patient's condition to the primary nurse or charge nurse. Communicating pertinent patient information during handoff report or sooner if needed. Communicating patient or family questions or concerns in a timely manner. Scheduling appointments for tests, follow up visits, etc. as directed. Collaborating with office staff and other external entities when needed. Ensures teamwork by demonstrating cooperative, constructive, and problem‑solving interactions, accepting delegated tasks within their scope of practice, seeking and providing help as needed, performing unit specific tasks to support efficient and high‑quality operations, and collaborating with other units such as environmental services, transport, facilities, laboratory services, and dining. Ensures a safe, clean, and orderly environment, utilizing proper body mechanics, patient safety devices, infection control techniques, and maintaining organized work areas. Responds appropriately and promptly in emergency situations, recognizing signs and symptoms of distress, notifying teammates, obtaining supplies, and participating in CPR or other needed emergency care within scope. Provides assistance and customer service to patients, visitors, providers, and teammates, developing rapport and trust, adhering to behavioral expectations and Carolina Care techniques, offering blameless apology and working toward resolution of concerns. Procures supplies and equipment in accordance with departmental needs. Education Completion of state approved Level 1 Nurse Aide training and competency evaluation program or its equivalent. High School Diploma or equivalent required; any higher education from an accredited college will supersede this requirement. Licensure/Certification Current listing on the North Carolina Nurse Aide I registry. Certification in Basic Cardiac Life Support. Experience At least one year in a health care role preferred. Knowledge, Skills and Abilities Ability to provide excellent patient and customer service to all patients and their visitors as well as to internal and external teammates. Effective interpersonal skills to collaborate with teammates and relate to patients with varying degrees of illness. Attention to detail; ability to set priorities and organize multiple functions simultaneously for an entire unit. Flexibility and calmness required to perform a variety of functions in a setting that may be stressful or change unexpectedly due to a patient's condition. Ability to follow oral and written instructions. Ability to speak, read, write, and communicate effectively. Ability to learn new software rapidly; knowledge of Epic or EMR is helpful. Familiarity with basic medical terminology. Driver Requirements Valid NC Driver's License: No. If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management. Job Details Legal Employer: Wayne Health Entity: Wayne UNC Health Care Organization Unit: 2nd Floor Work Type: Full Time Standard Hours Per Week: 36.00 Work Assignment Type: Onsite Work Schedule: Night Job Location of Job: WAYNE MED Exempt From Overtime: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. #J-18808-Ljbffr