Resident Services Coordinator

Resident Services Coordinator

Waynesboro, Pennsylvania, United States

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

The Resident Services Coordinator provides support and referral services to a population of residents in subsidized multifamily properties. They will monitor the residents' living conditions, the needs, and the services they are receiving. The Resident Service Coordinator will coordinate programs and services to help residents maintain and improve their quality of life and track their impact and effectiveness.

Responsibilities:

• Work collaboratively with residents to survey their interests in programming and related activities.
• Host quarterly meetings with residents.
• Develop an outcomes-based work plan for the community.
• Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors.
• Create a communications plan (flyers, social media, automated calling, home visits, calendar of events, etc.) to inform residents of meetings, programs, and special events.
• Provide direct case management support to prevent evictions, utility cut-offs, and to help ensure food security and health.
• Help facilitate voter registration drives.
• Track and report on program effectiveness. Will work closely with the department supervisor to measure program outcomes.
• Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertifications. Will help residents identify important paperwork for annual recertifications.
• Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues.
• Provide crisis intervention support.
• Provide fundraising support for grants, special events, and campaigns.
• Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas.
• Develop and execute or facilitate family development and parenting events for all populations.
• Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements.
• Work as a liaison between Community Management and residents during construction period to ensure compliance with Low Income Housing Tax Credit qualifying and assist residents impacted by construction in their home.
• Coordinate non-profit partners and community organizations programming on site or offsite
• Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events.
• Serve as resident liaison for community meetings and social services, programs, and events.
• Identify issues and opportunities ongoing to better serve residents and support Fairstead's mission.
• Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events.
• Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state, and federal guidelines.
• Maintain a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.
• Maintain consistent documentation of program activities, case management notes, and reports
• Perform other related duties as required.

Benefits:

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

Qualifications:

• Bachelor's degree in liberal arts, social work, or related field; preferred.
• LMSW preferred but not required. AmeriCorps and VISTA experience welcomed.
• Demonstrated volunteer and community experience.
• Bilingual in Spanish and English preferred.
• Positive outgoing attitude and excellent customer service skills.
• Proficient listener with excellent interpersonal skills, including tact and diplomacy.
• Proficient in the Microsoft Office Suite. Demonstrated working knowledge of computer applications and data tracking systems like Family Metrics, Yardi and Realpage.
• Able to effectively present information and respond to questions from management, vendors, and associates.
• Adhere to tight deadlines and quick turnaround for deliverables.
• Ability to work collaboratively in a dynamic environment where adaptability is imperative.
• Strong written and oral skills.
• Accurate with a strong attention to detail.

Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.