ServiceNow PM Workflows Consultant

A client of OpenKyber is immediately hiring for a CADD Support Consultant. Position Type: Contract Duration: 12 months Location: Atlanta, GA (Hybrid)

As a CADD Support Consultant, you will , Support the development, testing, implementation, and day-to-day administration of CADD software and workspaces within the Department.

Provide technical support for Bentley OpenRoads Designer (ORD) and Bentley OpenBridge Modeler, along with legacy CADD environments including Bentley InRoads, MicroStation SS2, CAiCE, and Bentley MicroStation J.

Troubleshoot and resolve CADD-related user issues submitted through the ServiceNow ticketing system.

Perform CADD software installations and configurations for Department users as needed.

Assist external users with CADD workspace installation and configuration.

Support the development, maintenance, and documentation of Engineering Software standards, CADD workflows, and best practices.

Develop and document how-to guides, workflows, and business processes to help users effectively utilize CADD software and Department workspaces.

Assist with the development and delivery of CADD software and workspace training sessions for Department personnel.

Document and revise existing and new business processes to support new or updated CADD software requirements.

Research and evaluate new and emerging CADD technologies and provide recommendations to Department personnel and management regarding potential implementation.

Collaborate with technical and engineering teams to identify opportunities to improve CADD workflows, software utilization, and design/plan preparation processes.

The ideal candidate will have:

• Hands-on experience supporting CADD software and CADD workspaces in an enterprise or engineering environment.
• Experience with Bentley CADD products, particularly Bentley OpenRoads Designer (ORD) and/or Bentley OpenBridge Modeler.
• Strong troubleshooting and technical support skills, including the ability to diagnose and resolve CADD software, workspace, installation, and configuration issues.
• Experience working with MicroStation or other Bentley-based engineering/design applications.
• Ability to develop and maintain CADD standards, workflows, technical documentation, and best practices.
• Strong communication and interpersonal skills with the ability to provide technical assistance and user support to both technical and non-technical users.
• Ability to develop and/or deliver user training and knowledge-transfer sessions.
• Experience documenting and improving technical/business processes related to CADD software and engineering workflows.
• Ability to investigate technical issues, research solutions, and make recommendations for CADD technology improvements.
• Experience working with a ticketing/service management system, preferably ServiceNow.

Preferred:

• Transportation engineering/CADD experience, particularly within DOT, transportation, civil engineering, roadway, bridge, or infrastructure projects.
• Previous Public Sector/Government or Department of Transportation (DOT) experience.
• Experience with legacy Bentley products such as Bentley InRoads, MicroStation SS2, CAiCE, and Bentley MicroStation J.
• Knowledge of Visual Basic/VBA for CADD-related automation or customization.
• Experience with Python for CADD automation, scripting, or workflow improvement.
• Experience developing CADD software training materials, user guides, and technical documentation.
• Knowledge of engineering software standards, design workflows, and plan preparation processes.
• Experience evaluating new and emerging CADD technologies and recommending solutions for enterprise implementation.

Qualified candidates should APPLY NOW for immediate consideration! This position is only open to applicants who can be engaged on a W-2 basis.

Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

OpenKyber

PAY RANGE AND BENEFITS: Salary Range*: $50 to $ 55 Per hour . *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: OpenKyber offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT OpenKyber: Founded in 1998 and headquartered in Atlanta, Georgia, OpenKyber employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.

Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes OpenKyber, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website :

OpenKyber offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral.

OpenKyber is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. OpenKyber is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

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OpenKyber encourages all interested and qualified candidates to apply for employment opportunities. OpenKyber (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. ? 1324b.

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