Order Fulfillment Specialist I

Job Overview: Pay Range: $21.00hr - $26.00hr Requirement/Must Have: Associate's Degree with at least 1+ years of customer service experience, or 3+ years of previous customer service experience. Proficiency in SAP and Salesforce systems preferred. Strong verbal and written communication skills. Responsibilities: Respond to customer inquiries from inception to delivery, proactively rectifying potential concerns. Manage order replacement, return, credit, debit, and order change actions according to procedural guidelines. Provide specialized support and subject matter expertise to track, analyze, and report on specific customer functions. Coordinate communications for the implementation of product promotions, process changes, and marketing programs. Act as a key resource for internal and external stakeholders, recommending process changes to improve satisfaction. Monitor customer and product trends to proactively resolve issues and negotiate solutions with internal groups. Maintain and continuously improve the quality system to achieve organizational quality objectives. Execute special projects as assigned by management. Manage customer inquiries via phone and email, troubleshooting issues related to products, pricing, invoicing, and logistics. Identify areas for process improvement to enhance service delivery. Nice to Have: Proficiency in SAP. Proficiency in Salesforce. Skills: Order Fulfillment. Customer Service. SAP. Salesforce. Logistics Troubleshooting. Process Improvement. Qualification And Education: Associate's Degree or equivalent experience. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.