Manager, Operations

Operations Manager

About Us As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Job Summary: The Operations Manager monitors all operations including process shipments, prepare paperwork, communicate freight status, and dispatch drivers for pick up. The manager will be the primary interface between Maersk, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures. The Manager will provide training, complete performance reviews, and issue disciplinary action when necessary.

Essential Functions:

• Assist Station manager with general tasks.
• Responsible for ensuring safe operations as well as compliance with all OSHA regulations, all applicable laws, and Maersk's Corporate Policies
• Effectively train, supervise, coach, and evaluate all direct reports to foster good communications and morale.
• Reviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategies.
• Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies.
• Oversee the warehouse operations including supervising direct reports.
• Overseeing all aspects of the Operations Department and employees.
• Delegating duties and responsibilities.
• Communicating freight status and any problems to customers, vendors and other Maersk stations and personnel.
• Freight handling via forklift.
• Load/Off-load build trucks for optimal routing.
• Ops manager is responsible for all the stations domestic KPI's.
• Other duties as assigned.

Skills/Competencies:

• Customer service background preferred.
• Ability to read key elements of financial statements in support of functional role responsibilities.
• Excellent communication and interpersonal skills.
• Must have superior organizational and time management skills.
• Must be approachable and motivated.
• Knowledge of systems utilized as it relates to logistics.
• Proficient knowledge of Microsoft Office.
• Ability to thrive in a high-pressure environment.
• Detail oriented and analytical.
• Understands TSA regulations.
• Strong problem-solving abilities.

Education:

• Bachelor's degree in business is a plus.
• High school diploma or equivalent required.
• 5 years' experience in lieu of degree.

Experience:

• Minimum of five (5) years in Operations Management, preferably in transportation and logistics.
• Experience with DOT regulations.
• Proficient in Microsoft Office and ERP systems.
• 3 years: Routing and Operations Experience.

Physical Requirements:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. Position may require working remotely at times.

Travel: Occasionally

Work Environment & Additional Requirements:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range: $85,000 - $90,000

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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