RCM Implementation Manager

Job Description

Job Description

Revenue Cycle Implementation Manager

Remote – Cooper City, FL

Job Summary

The Revenue Cycle Implementation Manager is responsible for supporting and overseeing the end‑to‑end implementation of revenue cycle solutions for healthcare clients, including hospitals, physician practices, and health systems. This leadership role ensures successful onboarding of services and technology by managing project teams, driving strategic execution, and serving as an escalation point for clients.

The Implementation Manager will report to the Implementation/Activation Director and owns the delivery of complex projects from discovery through go‑live and transition to operations. This includes full accountability for all project documentation, governance artifacts, client‑facing materials, and internal records, ensuring consistency, compliance, and clarity across all phases of implementation. The role ensures alignment with client objectives, regulatory standards, and organizational goals.

Key Responsibilities

Implementation Leadership & Strategy

• Lead project level implementation strategy, defining project scope, objectives, deliverables, and success criteria.
• Ensure alignment with organizational priorities, client expectations, and operational readiness.
• Develop detailed implementation plans, timelines, and communication frameworks.

Documentation Ownership & Governance

• Serve as the primary owner of all project documentation, including requirements, workflows, SOPs, training materials, status reports, risk logs, testing documentation, access logs and tracking and post‑go‑live evaluations.
• Develop and maintain documentation standards, naming conventions, version controls, and centralized document repositories.
• Ensure documentation is accurate, comprehensive, audit‑ready, and compliant with HIPAA and organizational policies.
• Review, approve, and distribute all client‑facing documents and ensure timely updates throughout the project lifecycle.
• Assist with development of templates, best practices, and continuous improvements to documentation workflows.

Project & Team Management

• After a ramp‑up period, supervise and mentor Implementation Specialists, offering direction, coaching, and performance feedback.
• Coordinate effectively with cross‑functional teams (IT, Operations, Training, Quality, Analytics, etc.) to ensure timely and successful delivery.
• Monitor project performance, proactively resolving risks, issues, and delays.

Client Relationship & Executive Communication

• Serve as the senior point of contact for clients, managing expectations and providing executive‑level project updates.
• Lead client presentations, status meetings, and stakeholder engagement sessions.
• Document, Escalate and resolve client concerns promptly and professionally.

Workflow Design, System Configuration & Testing Oversight

• Oversee discovery and requirements sessions, validating current‑state processes and designing future‑state workflows for operational efficiency and compliance.
• Ensure appropriate configuration of tools, reporting, denial workflows, and collections processes.
• Approve UAT scripts, test cases, and sign‑off criteria; ensure all testing documentation is completed, accurate, and archived.

Training, Change Management & Go-Live Preparation

• Direct training strategy for internal users and clients, ensuring materials are complete, version‑controlled, and aligned with workflow design.
• Manage change‑management activities, ensuring stakeholder readiness for both system and process change.
• Support go-live planning efforts and ensure smooth transition to operational teams.

Performance Monitoring & Continuous Improvement

• Track early performance metrics post‑go‑live, identify gaps, guide remediation activities, and document lessons learned.
• Maintain documentation of best practices and contribute to ongoing process and methodology improvements across the implementation function.
• Promote a culture of quality, documentation excellence, and continuous enhancement.

Compliance & Risk Management

• Ensure that all phases of implementation adhere to HIPAA, security requirements, and regulatory standards.
• Maintain comprehensive documentation to support audits, compliance reviews, and internal QA checks.

Qualifications

Required

• Bachelor’s degree in Healthcare Administration, Business, or a related field (Master’s preferred).
• 5+ years of experience in healthcare revenue cycle management, with at least 2 years in a leadership or managerial role overseeing implementations or large‑scale projects.
• Deep understanding of the full revenue cycle, including registration, charge capture, coding, billing, AR follow‑up, and denial management.
• Demonstrated success managing cross‑functional teams and implementing multiple concurrent projects.
• Strong leadership, communication, documentation, and stakeholder‑management skills.
• Proficiency with Microsoft Office Suite and project management tools (Smartsheet, MS Project, Visio).

Preferred

• Experience working with major healthcare systems (Epic, Cerner, Meditech, HealthQuest).
• PMP, Lean Six Sigma, CRCR, or similar certifications.
• Experience managing outsourced or offshore RCM vendors or billing partners.
• Proven experience establishing and managing document control processes.

Key Competencies

• Strategic Leadership & Decision‑Making
• Client‑Centric Approach
• Advanced Project Management & Risk Mitigation
• Team Development & Coaching
• Analytical Thinking & Problem‑Solving
• Professional Communication & Executive Presence
• Documentation Excellence & Attention to Detail
• Change Management & Workflow Optimization