Systems Reliability Engineer

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Are you ready for the next chapter in your Uncarrier journey?

The System Reliability Engineer (SRE) improves and protects the software and systems behind all of T-Mobile's IT services, including management of scalability, availability, latency, performance, security, and capacity, and delivery of software faster, better, and cheaper. From designing & maintaining CICD Pipelines to building the next generation of T-Mobile applications on cloud native platforms, the SRE's enable great customer experience and product innovation by continuous improvement of operational support.

We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact!

Driving the Next Evolution of Access Governance

The Compliance Campaign Management (CCM) team within T-Mobile's Identity Security and Access Management (ISAM) organization is leading a major transformation in logical access compliance. What was once a predominantly manual User Access Review process is rapidly evolving into a sophisticated, automation-driven platform powered by cloud technologies, APIs, workflow orchestration, and artificial intelligence.

Our team designs and builds solutions using Power Platform, Azure DevOps Pipelines, Microsoft Graph APIs, and AI-powered automation to streamline compliance operations while expanding risk visibility across the enterprise. Every innovation we deliver helps reduce manual effort, strengthen control effectiveness, and improve audit readiness.

As CCM continues to scale, we're creating an environment where human expertise and AI agents work side by side to execute compliance operations with greater speed, consistency, and precision. To support this evolution, we're seeking an SRE who will own the reliability, observability, and continuous improvement of our compliance automation ecosystem. In this role, you'll ensure our automation platforms remain highly available, performant, secure, and audit-ready, enabling critical compliance processes to operate seamlessly across the enterprise.

Join a team that's not just supporting compliance but engineering the future of access governance. You'll have the opportunity to solve complex technical challenges, influence enterprise-wide security outcomes, and help build the intelligent automation capabilities that will define the next generation of compliance at T-Mobile. If you're excited by the intersection of automation, cloud engineering, AI, and cybersecurity, you'll play a key role in transforming how access risk is identified, reviewed, and remediated at scale.

Job Responsibilities :

• Utilizes proficient knowledge and skill in emerging DevOps-centric automation tools and technologies for CICD, configuration management, etc. for non-prod and production environments.
• Performs environment management, automated server provisioning (VMs), pipeline configuration.
• Delivers software to improve the availability, scalability, latency, and efficiency of T-Mobile's services.
• Creates, manages, and uses dashboard for continuous monitoring and health check of applications, and the underlying infrastructure, improve the quality of services using the monitoring feedback for non-production and production environment.
• Contributes to future improvement of software delivery processes and operations, e.g., cloud enablement , use of microservices with containerization.
• Maintains and improves the reliability and uptime of compliance automation workflows including Power Apps , Power Automate approval flows, Azure blob storage pipelines, and agentic automation integrations supporting 100+ annual SOX, PCI, and CPNI controls.
• Builds and maintains observability and monitoring for AI agent workflows - tracking agent accuracy, SLA compliance, and anomaly detection - enabling the team's Human-in-the-Loop governance model and audit accountability standards.

Education and Work Experience :

• Bachelor's Degree ( Required )
• 2-4+ years relevant experience. (Preferred)
• Experience working in an Agile and DevOps environment. (Preferred)
• Experience in one or more of: C, C#, Java, Perl, Python, Go, or scripting experience in Shell and Perl. (Preferred)
• Experience in Continuous Integration/Continuous Delivery tools, such as, Jenkins, Cloudbees , etc., and other automation tools. (Preferred)
• Experience with DevOps tools, such as, Ansible, Chef, Puppet, etc. Experience in Docker, Kubernetes, etc. is preferable. (Preferred)
• Experience in APM tools like, AppDynamics, logging tool , like Splunk. (Preferred)
• Experience working in a cloud environment (public/private). (Preferred)
• Experience in migrating to cloud or cloud native environments is preferable. (Preferred)

Required Knowledge, Skills and Abilities :

• Microsoft Graph API and REST API integration
• AI and agentic workflow monitoring and observability
• Python scripting for API integration and compliance workflow automation
• Power Apps administration and environment management
• Identity governance platforms such as Microsoft Entra, SailPoint, or ServiceNow
• Application Monitoring
• Automation
• Computer Science
• Incident Management
• Scripting
• Service-Level Objective (SLO)
• System Reliability
• Troubleshooting
• Microsoft Power Platform (Power Automate, Power Apps)
• Azure Cloud Services and Pipelines

Preferred Knowledge, Skills and Abilities :

• Kubernetes
• Linux
• Reliability Analysis
• Reliability Engineering
• Reliability Improvement
• Reliability Management
• At least 18 years of age
• Legally authorized to work in the United States

Travel : Travel Required (Yes/No): Yes DOT Regulated : DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No

Base Pay Range: $83,900 - $151,200

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out .

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.