Assistant General Manager

Job Description

Job Description

ASSISTANT GENERAL MANAGER (AGM)

Operations • People • Guest Experience • Food & Beverage

The Assistant General Manager supports the General Manager in leading the day-to-day operation of the park and assumes GM responsibilities when the General Manager is unavailable. The AGM is a hands-on leader responsible for operational execution, team development, guest experience, financial performance, safety, and food & beverage. This role works across departments to reinforce Altitude standards, build a strong team culture, and deliver a safe, clean, energetic and consistent guest experience.

KEY RESPONSIBILITIES

Leadership & Park Operations

• Work closely with and support the General Manager; lead the park and assume GM responsibilities in the GM’s absence.

• Lead opening, closing and daily operating routines while ensuring all departments are prepared for business.

• Coach, develop and hold managers and team members accountable through clear communication, consistent follow-up and visible leadership.

• Uphold Altitude operating standards, policies, safety expectations and brand standards throughout the facility.

• Monitor labor, controllable spending, inventory and operational results; make real-time adjustments based on business needs.

• Assist with financial reporting, budgeting, forecasting and achievement of park profitability goals.

• Maintain a clean, safe, organized and guest-ready facility at all times.

People & Team Development

• Assist with recruiting, interviewing, hiring, onboarding and retention of high-quality team members.

• Ensure training programs are executed consistently, and team members are prepared to perform their roles successfully.

• Set clear expectations and provide ongoing coaching, recognition, performance feedback and accountability.

• Support scheduling and staffing plans that meet business needs while maintaining responsible labor levels.

• Identify and develop high-potential team members for additional responsibility and future leadership opportunities.

• Create a positive, professional and energetic work environment focused on teamwork and the guest experience.

Guest Experience & Sales

• Deliver an on-brand Altitude guest experience through strong floor presence and superior operational execution.

• Resolve guest concerns professionally and use guest feedback as a coaching and development opportunity.

• Support execution of park promotions, memberships, parties, group events and local sales initiatives.

• Communicate department goals and help drive accountability for sales, service and operating performance.

• Ensure the facility remains safe and secure for guests and team members.

Food & Beverage

• Provide direct leadership and oversight of the park’s food & beverage operation, including kitchen, concessions and related service areas.

• Ensure food is prepared, cooked, held and served according to established recipes, quality standards, portion controls and food-safety requirements.

• Maintain proper food handling, sanitation, temperature logs, cleaning procedures and equipment standards in accordance with company and applicable health-code requirements.

• Train and coach food & beverage team members on recipes, equipment operation, speed of service, guest service and safe work practices.

• Manage food and beverage inventory, ordering, receiving, storage, rotation and waste controls; follow FIFO procedures and minimize product loss.

• Monitor food cost, product usage, sales mix and labor to support department profitability and budget expectations.

• Ensure food & beverage equipment is properly cleaned, maintained and reported for repair when needed.

• Support menu execution, product availability, merchandising and promotional offers while maintaining consistent presentation and quality.

• Complete or verify required food & beverage opening, closing, sanitation and inventory checklists.

QUALIFICATIONS & SKILLS

• 2+ years of leadership or management experience in entertainment, hospitality, retail, restaurant or food & beverage operations preferred.

• Experience leading teams in a high-volume, fast-paced guest-facing environment.

• Working knowledge of food safety, sanitation, inventory control and food & beverage operations; food-safety certification preferred or ability to obtain as required.

• Ability to recruit, motivate, coach, develop and retain team members.

• Comfortable working with budgets, labor targets, inventory, sales results and basic financial reporting.

• Strong communication, organization, problem-solving and decision-making skills.

• Available to weekdays, nights, weekends and holidays based on business needs.

• Ability to remain active for extended periods and lift/carry 30+ pounds as required.

• Maintain a professional image and lead by example.

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